7.14.2012

SSS Phone No. or SSS Hotline is Now a 24-Hour Call Center Service

By KD
Updated February 27, 2013:

Now you can call SSS in the early evening, late evening, late night, midnight, or at dawn! The new SSS hotline is now a 24-hour call center service, from Monday to Friday.

The 24-hour SSS phone numbers are:

920-6446 to 55

Available from Monday to Friday, from 7 am to 7 pm the next day

I called SSS one night, when the previous 16-hour service was launched, and somebody picked my call immediately. The SSS customer service officer was obviously already tired, and was grumpy, but later on, she tried her best to sound pleasant.

To maximize the time with the SSS officer, be ready with your SSS number. The officer wants to be accurate with her answer, so she wants to access your SSS records before she gives a response.

Be ready also with your question. Your question should be clear. What do you really want to know? Before you call, write data, numbers or information so you can give correct data immediately.

You can also use other SSS communication systems for members' inquiries:

Text SSS
My.SSS at sss.gov.ph
Interactive Voice Responding System or Automated Telephone Service: 917-7777
SSS Phone Nos: 920-6446 to 55, 920-6401, Monday to Friday, 8 am to 5 pm
Email: member_relations@sss.gov.ph

Automated Phone Services for:

Metro Manila -- 917-7777
Baguio -- 446-5902
Tarlac -- 982-8739
San Pablo -- 562-9289
Naga -- 472-9795 and 472-8842
Cebu -- 234-2053
Davao -- 227-7273
Zamboanga -- 992-2014
Nationwide: Globelines subscribers can call 917-7777 toll-free


Note: The SSS hotline is closed on Saturdays, Sundays and holidays.

69 comments:

  1. I am from Baguio City. I work for a company based in Manila. I filed for my salary loan online on August 22, 2016. The check was generated August 24. But since the company was remiss in informing the necessary agencies of their apparent change of name, the check, accordingly has been returned to SSS. I badly need the money and I have been diligent in my contributions. Can somebody please tell me how I can get my check without me physically going down to Manila. Your member relations on line were responding at first, but have stopped corresponding. Someone please point me to the necessary agency or people who can provide me with answers without waiting for an eternity for their responses. I am, needless to say, desperate at this point.

    ReplyDelete
  2. gud pm po! ask ko lang po kung pwede ako magpalit ng aking beneficiary? dati po kc mga kapatid ko ang inilagay kong beneficiary ko. pwede po b asawa ko kahit d p kami kasal?

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  3. gud pm po! ask ko lang po kung pwede ako magpalit ng aking beneficiary? dati po kc mga kapatid ko ang inilagay kong beneficiary ko. pwede po b asawa ko kahit d p kami kasal?

    ReplyDelete
    Replies
    1. Hi Bernard: Yes, just fill up the Change of Member Data Change Request form and present it at the SSS counter with your ID. Sabi naman sa form, walang required na supporting document kung hindi spouse or hindi child ang idadagdag na beneficiary.

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  4. Good day! This is regarding the eligibility requirement to avail the SSS Educational Loan, I presumed that I am qualified because I am earning a basic monthly salary income below 25,000 with my Employer's Certificate. My salary bracket is 16,000 (the maximum) that causes my application be rejected. I am from General Santos City. I have started my contribution since 1995 up to the present. As of now, I have two (2) college students and one (1) secondary student. I am hoping that my educational loan be considered for it will be helpful for the education of my children. Thank you for you response.

    I am also appealing for the revision of the Application for Educational Assistance Loan Program "Terms and Conditions", I. 3. Member-borrower whose last posted Monthly Salary Credit (MSC) is Php 15,000 or below, provided that his/her actual monthly salary or income is not more than Php 25,000; member-borrower who falls under MSC of Php 15,000 must present proof of actual monthly salary/income of not more than Php 25,000.

    In this eligibility requirement, I observed inconsistency,
    "provided that his/her actual monthly salary or income is not more than Php 25,000".
    I have approached the Officer-in-charge in SSS General Santos Office, she firsts admitted that I am qualified. When my application was encoded in the system, it was rejected due to my salary bracket which is Php 16,000.

    You may email me at acuzarpancrasia@yahoo.com for further clarifications.

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  5. Hi SSS, Good day! I filed my SSS salary loan and it was great that was approved by the next day. The problem is that, it's already 1 month and until now, I haven't yet received the cheque. I asked my employer also and even them, they haven't yet received it. Hoping for your soonest action. :(

    ReplyDelete
    Replies
    1. Hi Sir Kevin,
      Try to contact the customer service to verify your loan, or mas ok kung sa post office ka pumunta kasi baka hindi nila nahanap ung mailing address mo kaya binalik nalang ng kartero check mo sa Post office, usually kasi 3 working days lang processing ng SSS para sa loan then they send it to post office for mailing. Pero kung yong check mo na RTS from post office, it means that your check was already at SSS Head Office or SSS Branch.
      Thank you.

      Delete
    2. Hi rimson: Thank you very much for taking the time to reply to others' questions. I'm so glad! I hope you keep on sharing and helping. Have another nice day!

      Delete
  6. Gud day! Ask ko lang po kung ilang days ang processing ng from temporary to permanent?

    ReplyDelete
    Replies
    1. Hi lhang lhang: Ang alam ko is agad-agad. You go to the nearest SSS branch and then present your ID and birth certificate (original and photocopy) together with the filled-up Change of Member Data Request, tapos ii-input agad nila.

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  7. Tanong ko LNG po kung ang isang member ng sss ay ng pension n tapos ng wowork p po pwde po b un?

    ReplyDelete
    Replies
    1. Hi Felicisima: Kapag ang age ay between 60 and 65, dapat hindi naka-employed habang nagpe-pension. Mache-check yan ng SSS pag nagco-contribute sa SSS ang employer. Kapag age 65 na and older, puede nang employed and at the same time pensioner.
      Siguro kung yong work is buy and sell or freelance work na hindi naman full-time at hindi ma-check ng SSS, baka puede. Meron ding cases na merong nainggit o nakaaway at alam ang ganitong SSS pension rule at inire-report sa SSS

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  8. hi maam/sir patulong naman paano ko malalaman po ulet sss no ko ??
    nwala n kc ung mga files ko s pinas dito po kc aq ngyon sa abroad eh sana tutuloy ko ulet hulog ko ?/

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  9. Hi I have 2 concerns: 1) Could we possibly claim for a burial and other death benefits if the member was already died 10 years ago. If possible, would to know list of requirements? 2) Could it possible also to file for a self employed contribution if the person is 55 years old, and PWD, he has no SS number yet.

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  10. good pm po...tanong ko lng po kung natapos na po ang pension para sa disability e pwede pa bang magrenew

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  11. Ano po dapat gawin sa problema ng pg claim ng sss benefits ng tatay ko na namatay na nong last july 2016 lng.kasi mg problema yong name nya sa birthcert.my jose sya pero un po ay pinaayos na ng tatay ko kc need sa mga ibang documents nya like NBI so sinabi po ng taga sss na kumuha ng affidavit na ng papatunay na ung tatay ko at ung name nya sa birthcert.ay iisa.at naconfirmed nman po na ung nakasulat sa info.nya at sa birthcert.the name of parents are the same.naubos na po pera namin sa kakabalik sa sss pero wala pparin po.pero sila din ng sabi na kahit affidavit nalang tpos wala.hindu dw pwede ulit.ano po ba tlaga.matanda na nanay ko kakabalik jan napaghihinaan na po sya ng loob.naaawa na po ako. Please nman po sss kung ano po ang dapat ibig sa tao na sariling pagod nya ung pera na hinulog don dapat nman ibigay sa pamilya ng taong namatayan na. Alangan nman po babangon pa ang tatay ko para sya mismo mg explain sa taga sss kung saan na ang inayos nya sa pangalan nya.

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  12. Good Day!

    How to get a copy of my Contributions? Don't have online account yet. can I get a copy to any SSS Branch?

    Thank!

    Ken

    ReplyDelete
  13. Ask ko lng po if pwede ko b puntahan mismo ung checke na nrelease n daw po nung nov.15 p? Nov.24 n po kasi ngayon..salary loan po ang inapplyan ko...thank u

    ReplyDelete
    Replies
    1. Hi Myra: Malamang nasa postal system na yong cheque mo. Puede mong subukan tanungin sa local post office nio (registered mail section) kung meron ka nang mail from SSS.

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  14. hi my sss online account is locked.i've tried emailing member_relations@sss.gov.ph but no anwer. Why? I used to email to this email add before and receive a response and solution to my questions, but lately nothing happens..
    please help? what am i going to do to unlock my account?

    ReplyDelete
    Replies
    1. Hi tinkech: Sa Facebook page na lang ng SSS ka mag-request para bigyan ka ng correct at updated email address ng person fixing online accounts: Facebook.com/SSSPh

      Delete
  15. ano ba yan. nag ring tapos binaba. naglagay pa kayo ng hotline kung ayaw nyo rin naman kami makausap.

    ReplyDelete
  16. Hello po, is there any problem with your site this November?
    Im trying to reloan my loan online but i cant connect with your site.
    Thank you for your kind reply.

    ReplyDelete
  17. wala pong gumagana sa mga numbers na yan eh...

    ReplyDelete
  18. hi pwede nio po ba ako i update sa aking sss kasi yung mga friends ko every month nakakataggap sila ng text msg fro sss na nahulugan na ang sss nila ako wala ako na tatagngap
    heres my mobile no. 09060245014 sss no. 33-7153368-5


    thank you

    ReplyDelete
  19. name: Ferdinand lico Ruiz
    date of Birth April 21, 1983

    ReplyDelete
  20. hello po pano po mag aplay ng sss loan at pano mag bayad kahit wala na sa company.salamat po

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  21. This comment has been removed by the author.

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  22. Hi ask ko lang po about sa parents ko Kung pwede pa sila mag apply ng sss for self employed my father is 58 yrs old and my mother is 52 yrs old? Pag pwede pa so ilang yrs po nila babayaran? Thanks

    ReplyDelete
  23. Hi ask ko lang po about sa parents ko Kung pwede pa sila mag apply ng sss for self employed my father is 58 yrs old and my mother is 52 yrs old? Pag pwede pa so ilang yrs po nila babayaran? Thanks

    ReplyDelete
  24. Hi ask ko lang po about sa parents ko Kung pwede pa sila mag apply ng sss for self employed my father is 58 yrs old and my mother is 52 yrs old? Pag pwede pa so ilang yrs po nila babayaran? Thanks

    ReplyDelete
  25. Hi Goodpm po. just to want to ask. I filed sss loan and approved napo. then dinala daw po sa office ung check eh wala pong nagreceive na available since walang authorization. Pano ko na po makukuha yung check since 1 week na po ang nagdaan? san na po napupunta yung check pag ganon? hoping for reply po. thanks

    ReplyDelete
  26. kailan po implemented ang 100 days maternity leave?

    ReplyDelete
  27. hi,
    based po sa sss online settled na po ang sss maternity ko..dated dec.8,2016.pero until now po wala parin laman ang atm ko?anu pong nangyari?

    ReplyDelete
  28. Hi, good morning! Ask ko lng po regarding my salary loan, nagresigned po kase ako from my previous employer ng may naiwang balance sa loan, then nang magkaron na po ako ng new employer pinabawas ko po ung natitira kong balance para mafully paid sya... Knowing na bayad ko na ung loan, I apply for another salary loan, and then dun ko nalaman na di pala pumasok ung binayad ko sa balance ko. I asked my employer kung anung nangyari and sabe naging unposted po ung binayad ko,. My question anu na po ang nxt step na gawin ko? Marefund ko pa po ba yun? Maraming salamat po! I'll wait for your answer...

    ReplyDelete
  29. Hi I would to ask the process and requirement for being a Voluntary. I already SSS number E1, but never ko pa syang nahuhulugan and right now gusto kong hulugan na. Can you help on how i can do?

    A big thanks i advance hoping your soonest reply.

    ReplyDelete
  30. can u send me my sss number, on my email noreendizon1014@gmail.com
    july 10,1996
    noreen faye dizon

    ReplyDelete
  31. hi my i request of CRN / SS Number: please send urgent thanks,

    ReplyDelete
  32. Hello po,ask ko lang po sana kung anu po pweding gawin sa sss po ng papa ko..dalawa po ang sss I'd number po nya na naka pangalan po sa papa ko at 24 months po ang hulog po nya sa isang account nya...follow up n po ng papa ko pinasa nalahat sa sss ang documents nya pero hanggag ngayun po wala pang aksyun ang sss..uma as a po ako na matulungan u Ako

    ReplyDelete
  33. hi ask ko lang po ung asawa ko ngayon ay kukuha ng pension sa sss ng una niang asawa na namatay na makukuha daw pa ba nia i2 kahit kasal na kami ngayon na sakania ang mga anak nia sa una niang asawa at kinasal kami 3 years ago na patay ang asawa nia.salamat po

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  34. hirap nio icontact tanung ko lang kung ilang months pd magloan at pd ko dn b malaman senyo un sss no ng employer ko

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  35. Ask ko lang po kung pwede pa bayaran ang sss contribution ng ofw for the month of november at san branch pwede ayaw na po kasi tangapin sa banko?

    ReplyDelete
  36. Hello...when po magsimula ang pension ng papa ko? 2015 paa sya nagsimula sa pag apply ng pension until now hindi pa sya nakatangap ng pension...Arnulfo R. Alizer po pangalan ng papa ko...pls I need an answer...ty

    ReplyDelete
  37. Bakit di po matawagan yung hotline nyong 920-6446? everyday, every hour na ako tawag ng tawag pero laging busy. Pakiayos naman po. Maraming salamat.

    ReplyDelete
  38. Hi there, how can I continue paying my contribution because I was inactive for a long period of time, I tried to use Coins.ph to send my payments online but the system won't accept it. So, can I reactivate my SSS # 03=6555024-0 since i was in abroad ? hOPE TO HEAR FROM YOU SOON. THANK YOU.

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  39. This comment has been removed by the author.

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  40. Gudday.. tanong ko lng po gaanu katagal kung icocorrect yung info ng isang sss members?? Aabutin b tlga ng 7months?? Tnx.

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  41. Ngrequest ako ng correction of date of birth ng tatay ko sa sss pampanga.. but until now wala pa nangyayari.. kulang pa b ang 7 months para maicorrect nila yun? panu kmi mkakapag file ng mga papers para sa burial kung hndi nila inaayus yung request namin.. anu yung pwd namin gawin.. at sino yung responsible regarding diz matter..?? Sana msagot nyo tanong ko.. salamat

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  42. Hi.. Just want to ask, bakt ko kelangan bayaran ang sss ko for business renewal but i have no transaction nor employees and just renewing it for future plans?

    ReplyDelete
  43. Hi good day,
    please give advice i want to log in online but It couldnt what happen to the system.its been 3 months long i was waiting but i cannot access via internet.your response would highly appreciated .thank you

    ReplyDelete
  44. Nakakapikon etong sss hotlines almost all day aku nag dial busy ano ba eto? Niluluko nyu ang publiko! Nag post kayu ng hotlines useless. Nakakapikon!

    ReplyDelete
  45. Hello Good Day!

    May isa kaming empleyado na hindi pa nakapag notify sa SSS kasi nakunan po sya.January 27, 2017 ang check up and ultrasound sana kaso nung Jan 23 sinugod sya sa ospital because of severe pain sa lower abdomen and spotting. Tapos nagbleeding na sya sa ospital.

    May questions are,
    * Is it possible na ma avail pa nya yung materity benefit kahit na hindi sya nakapag notify sa SSS about her pregnancy?
    * And kung pwede pa po, what are the requirements needed?
    * Company pa rin po ba yung kailangan mag file?
    * Pano rin po yung payment sa kanya?
    * If kami po yung magbayad, when po namin sya need bayaran?
    * and lastly, same lang po ba yung computation nya sa mga normal delivery?

    Thank you in advance!!!!!

    ReplyDelete
  46. good morning this is avegail altares tanong ko lng po possible ba na mapunta sa ibang branch ang sickness benefit claim ko?? ngfile ako ng sickness sa balanga branch last january 10, 2017 sbi sken 3-4 wiks ang process lampas na ng 4 wiks pro gang ngaun wla pa dn ung claim ko.. ng'txt sken ung sss mariveles branch na nsa knla ng sickness claim ko at pnghihintay na nman nla ko ng 1month to process.. ano pede kong gwen regarding the situation.. tnx and god bless

    ReplyDelete
    Replies
    1. Hi avegail: Yes, merong mga SSS branches na hindi full-service, kasi malamang wala silang medical doctor na examiner of claims sa Balanga. Malamang mas malaki ang Mariveles branch kesa Balanga, kaya dinala doon yong claim mo. So antay na lang. God bless too. Icheck mo yong online SSS account mo for updates.

      Delete
  47. MgTatanung lng po ako qng ngaun february my addtional na ung pension? Salamat po,

    ReplyDelete
    Replies
    1. Hi Rosalyne: Sorry wala pa. Matatagalan pa siguro kasi inaprub nga ni Duterte yong increase pero merong condition -- increase monthly contributions. Siempre nag-reklamo ang mga members.

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  48. Gud am po ako po c dante velasquez,nag file po ako ng disability nung aug.15 2015,pero hangang ngun wla png natatangap,ang sabi nagka problema dw po sa hulog kelangan daw i manual,tanong ko lng umaabot ba talaga ng ganito katagal? mag 2yrs na wala pa rin di tuloy mpakinabangan ng maysakit,pakisagot na lng po,thanks!

    ReplyDelete
    Replies
    1. Hi elizabeth: Meron na bang at least 36 contributions yong member? At meron ba siyang contributions within 1985 to 1989? Kapag meron, siguro inantay na lang nila na ma-post itong mga ito sa records. Hindi kasi nakasali itong mga years na ito sa records noon dahil sa computer problem noon. Employee ba ang member category noong tumigil kayong mag-contribute? Do you have a way to find out your former employer's number so you can enroll in SSS online, so you can see your records.
      Or you can just visit the nearest SSS branch and ask. This is how to Enroll in SSS online service

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    2. Sa pagkakaalam no meron na pong 36contribution,matagal ng wala yung dating company na pnasukan nya,at voluntary na lng sya nung bago nahinto ang pag contribute nya.gusto ko lng malaman may pag asa ba bng makuha yung disability nya tagal na kasi mag two yrs na prng bnalwala na lng buwan2 follow up ko sa malolos branch,laging cnasbi ela pa rw,kailan pa sabihin na lng sana kng wla ng pag asa hirap pabalik balik,pakisagot nlng uli...

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    3. Hi elizabeth: Ang sagot ba nila sa iyo is problem sa hulog? Hindi naman question sa disability? Kasi ang alam ko kapag disability, merong physical exam na gagawin sa member. Anong disability ba ang sa husband mo? Kung okay sa iyo, para maka-enroll siya sa SSS online system, at makita ang SSS records niya, magbayad ka ng isang monthly contribution as Voluntary, kahit yong mababa lang, o yong malapit sa contribution ng husband mo noon. Tingnan mo yong new table of SSS contributions. Pay at SSS. Sa resibo, merong Pay Ref#. Kukuha ka diyan ng 6 digits. Kelangan yan sa pag-enroll sa SSS online. Ganito ang pag-enroll sa SSS online. Sa online SSS account kasi, makikita mo ang mga records. Mag-enroll mga 3 to 5 days after payment, para antain muna na ma-post yong ibinayad.

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    4. Hi elizabeth: Mag-enroll as Voluntary

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  49. Hello,

    I tried retreiving my account using Forgot User ID or Password link. But it fails me MY USERNAME DOES NOT EXIST EVEN THE EMAIL I USED... How can I retreive my online account?

    ReplyDelete
    Replies
    1. Hi Faith: Dapat you call the SSS hotline. Pero dahil laging busy. Mag-comment ka doon sa facebook.com/sssph. I-tag mo yong SSS page mismo para mapansin yong tanong mo. Meron silang ire-refer na email sa iyo, at doon ka mag-email together with a scan or photo of your 2 valid IDs

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  50. gud day po..ask cu lng po kc ng pa i.d aq ng umid nung dec 16,2016 meron n po b kya un ngaun??thanks po kc need cu pu for passport s 28 n po aq nkaschedule...mraming slamat po s ssagot...

    ReplyDelete
    Replies
    1. Hi Glenda: Sorry, malamang wala pa yan, based on our experiences as a family. Yong sa akin at anak ko, 5 months. Yong sa asawa ko, one year, kasi na-stock sa post office namin yong ID niya. Nag-leave yong postman, hindi inasikaso ng substitute niya.
      Sabi sa news in 2015, ina-accept na for passport yong new plastic postal ID (yong digitized), baka makahabol sa 28. Nasa DFA list din ang old college ID and old employment IDs. Bring as supporting document: barangay certificate

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    2. hi po super thanks po sa pag reply nyo...

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  51. Hello po, may tanong ako. Dati kasi nag'inquire ako ng contribution ko sa sss 2 years ago, at may inutusan lang po ako sa internet cafe pagkatapos binigay nya sa'kin yung email, user ID ko saka password. So registered na yung account ko online, kasu nawala ko yung lista ng email at password. Try ko mag'register ulit kaso may prompt na registered na daw yung sss# ko online. Gusto ko sanang magprocess ng loan ko online. Anong gagawin ko?

    ReplyDelete
    Replies
    1. Hi Sam: Puede sanang pa-reset ang login details mo sa SSS hotline, pero laging busy, so sa Monday, mag-comment ka sa Facebook page ng SSS facebook.com/sssph. Merong mga sumasagot doon. Bibigyan ka ng email address na susulatan. Or hanapin mo yong nagtanong ng the same sa problem mo at basahin mo yong sagot. Usually, they instruct you to email someone, then attach a photo of your valid IDs.
      Puede ring pumunta ka na lang sa nearest SSS branch with your IDs.

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    2. Okay try ko muna sa fb, Thank you po.. :)

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