Saturday, July 14, 2012

SSS Phone No. or SSS Hotline is Now a 24-Hour Call Center Service

Updated February 27, 2013:

Now you can call SSS in the early evening, late evening, late night, midnight, or at dawn! The new SSS hotline is now a 24-hour call center service, from Monday to Friday.

The 24-hour SSS phone numbers are:

920-6446 to 55

Available from Monday to Friday, from 7 am to 7 pm the next day

I called SSS one night, when the previous 16-hour service was launched, and somebody picked my call immediately. The SSS customer service officer was obviously already tired, and was grumpy, but later on, she tried her best to sound pleasant.

To maximize the time with the SSS officer, be ready with your SSS number. The officer wants to be accurate with her answer, so she wants to access your SSS records before she gives a response.

Be ready also with your question. Your question should be clear. What do you really want to know? Before you call, write data, numbers or information so you can give correct data immediately.

You can also use other SSS communication systems for members' inquiries:

Text SSS
My.SSS at sss.gov.ph
Interactive Voice Responding System or Automated Telephone Service: 917-7777
SSS Phone Nos: 920-6446 to 55, 920-6401, Monday to Friday, 8 am to 5 pm
Email: member_relations@sss.gov.ph

Automated Phone Services for:

Metro Manila -- 917-7777
Baguio -- 446-5902
Tarlac -- 982-8739
San Pablo -- 562-9289
Naga -- 472-9795 and 472-8842
Cebu -- 234-2053
Davao -- 227-7273
Zamboanga -- 992-2014
Nationwide: Globelines subscribers can call 917-7777 toll-free


Note: The SSS hotline is closed on Saturdays, Sundays and holidays.

238 comments:

«Oldest   ‹Older   1 – 200 of 238   Newer›   Newest»
mars said...

I pay my monthly contribution last Dec 14, 2013 at Bayad Center but as of this moment, Jan 10,2014, the contribution was not yet posted on my online SSS account? Where would I inquire regarding this matter?

Kaydee said...

Hi Sarah, file your MAT1 form with your ultrasound report or cert of pregnancy. Pag na-stamped na by SSS, keep it and submit this later on together with MAT2 and other docs after your delivery. This is how to check if you're eligible:
SSS maternity eligibility

Kaydee said...

Hi Keith, sorry hindi ako familiar sa R3. Di ba the same SSS no. din kahit UMID ID na? usually 10 digits?

Nerisa Castuera said...

Just want to make a follow up for my husbands claim for his sickness benefit
what's taking it so long. it was filed september but until now we havent receive any updates YET..
-GUYS YOU SHOULD BE AWARE THAT THE REASON WHY WE CLAIM SICKNESS IS BECAUSE WE WERE NOT ABLE TO WORK FOR A PERIOD OF TIME WHICH ALSO MEAN WE DONT HAVE A SALARY FOR THOSE DAYS !! SO PLEASE IF YOU COULD DO SOMETHING TO MAKE IT FASTER
BEEN TRYING TO CALL YOUR HOTLINE NOS. BUT CANT GO THROUGH..

SSS NO:3348359216
AND PLEASE ADD MORE AGENTS COZ IT SEEMS LIKE A LOT OF PEOPLE IS TRYING TO CONTACT YOU GUYS PROBABLY ABOUT THEIR LOANS AS WELL THAT TOOK ALMOST HALF A YEAR BEFORE YOU CAN ACTION.

Ardee Cortez said...

Hi Kaydee. I just want to ask about my contribution status. I started working June 2013 in Sucat. I expected last November 2013 that I can have my 2nd salary loan. Until now my contributions from June is not yet updated. I already asked about this concern to HR DEPARTMENT where I'm working since last year. I already filled up 2 same form and HR printed out my ACTUAL PREMIUMS twice. I really need that salary loan 2013 pa. Thanks.

Kaydee said...

Hi Nerissa, sorry this is not a website of SSS, so I don't have access to the SSS database. Please write your complaint at Facebook.com/SSSPh It's truly sad that SSS takes a long time to process sickness claims. What about your online SSS account? Does it not have an update? Can you see "For Review" or any other comment in your sickness benefit portion?

Kaydee said...

Hi Rhodalyn, based on complaints that I've read on our blogs, maaaring na-delay ang mga processing ng SSS claims dahil sa holidays. May nakalagay na bang check number at check amount sa maternity benefit sa online SSS account mo? Or "For review/evaluation" pa rin? Kung meron na, wait for its delivery via registered mail.

Kaydee said...

Hi Ardee, what you can do is ask your HR for a copy of R5 receipts where your contributions were included, plus a copy of R3 collection lists where your contributions were included. Submit these docs to the branch where your company is filing its docs and request for posting. Xerox the docs for your own copy, and have these stamped Received by SSS (proof that you have asked them to post your contributions).

in&out designs said...

good day po, i am mitch,applying for maternity benefit. actually i am still employed until Feb.24, 2014. my due date is on March 28, 2014. my employer processed my mat1 online and it was already okay. but the thing is, when my employer got the screenshot of my total contribution, they told me that I can't get it in advance bed. it's the policy of SSS. Is it true that you can only get it after giving birth.

Thank you.

Kaydee said...

Hi mitch, did you mean you'll leave the company? If yes, I think the real reason is that you'll give birth when you're already not employed with them. This should be the reason that they told you. The rule is for the employer to advance the benefit within 30 days of your maternity leave. If you're leaving/resigning, and not filing your maternity leave, they won't advance your benefit.
If you're leaving, request for cert of separation with date of sep, cert of non-advancement of maternity benefit, and 2 sheets of L501 form.

Kaydee said...

Hi Andrea Kaye, i-enroll mo ang father mo sa online SSS. Online SSS Registration. Kelangan ang SSS no. ng employer. Pang registered na, you can check your father's SSS records online. You can also go to SSS and verify your father's contributions and loan payments. Bring your ID, your father's ID (or xerox) and authorization letter.
Pag hindi nagreremit ang company, your father can go to SSS Diliman and file a complaint with these docs: pay slips with SSS payments, notarized letter of complaint or Sinumpaang Salaysay, cert of employment if available. Your father also can authorize you to complain. Bring your and your father's valid IDs, including your father's SSS ID, and authorization letter.

Kaydee said...

Hi Pops, your father can visit the nearest SSS branch, kahit sa province, with his ID and verify his SSS no. and contributions. Your father can also authorize you to verify. Bring your ID, his ID and authorization letter.

in&out designs said...

Actually no, i am not leaving the company. I am still working after i gave birth. And i am planning to process it myself if they wont advance it. What do i need to do, if i wont leave the company.

in&out designs said...

And do i still need to bring another mat1 if they already processed it online?

poison88 said...

july 12 2013 nag apply ako ng sss id january 8, 2014 pumunta ako ng post office imus sabi nsa sss bacoor branch,pgpunta ko ng sss bacoor nasa post office daw. sabi ng post office nasa sss main office naman daw.binigyan nila ako ng contact number sa sss main walang silbi ung tatlong numerong tinatawagan ko walang sumasagot. sa sss call center naman di makapasok ang tawag ko,tsk tsk ibig sabihin nito pupunta pa ko ng sss main office na walang kasiguruhan kung andon nga ung sss id ko, mag aabsent ako sa work at mamamasahe pa papunta don, anong silbi ng sss bacoor na malapit sana samin.masasabi ko lang walang kwenta ang sistema nyo sss sa kabila ng napapabalitang naglalakihang bonus na tinatanggap ng mga nasa mataas na posisyon.
nagpapalaki lang ng bayag, pasensya na sainyo mga inutil,
kayo kaya ang lumagay sa katayuan ko. magbago na kayo at paki ayos naman ng inyong bulok na sistema.

Katrina Catherine Paz said...

hi po..hindi po kz ako makapaglog in sa online ko..dhil nakalimutan ko po ung user id at password ko..nadeactive n di po ung e mail po..pano ko po kay malalaman ulit ung user id at password ko po..salamat po

Kaydee said...

Hi Mitch, kung ganon na your status with SSS is Employed so you should file MAT1 and MAT2 as Employed. Pero as you said, puedeng ikaw ang mag-file ng MAT2. The check will be delivered by registered mail to your employer, so kunin mo na lang yong check mo from your employer, kasi hindi naman sila nag-advance ng benefit sa iyo.

Kaydee said...

Hi poison88, pakisulat ang complaints mo sa Facebook page ng SSS para mabasa ng mas marami.

Kaydee said...

Hi Katrina, email SSS and request them to reset or cancel your online registration because you have forgotten your username and password and your old email address has expired. Tell them you would like to register again using a new user name, new password and new email address.

Kaydee said...

SSS email address: member_relations@sss.gov.ph

in&out designs said...

What if I decided to leave the company, do I still need to have my MAT1 processed again??? Kasi it is indicated on my online sss, sa may maternity coloumn that it has been accepted online.,does that mean it is already okay???

Kaydee said...

Hi in&out designs, print your MAT1 online approval and use this as your MAT1 approval. Attach it to your MAT1 form.

planet marz said...

this 24 hrs customer service if of no use 24/7 busy also.
i just want to ask how will i know my sss number..i lost the claiming stub. anyone who can help me since the phone is of no use?

Gualberto Sumaclang said...

I applied Salary Loan Online, Last January 27, and i verified it on my account; the check was generated on that day also, it has also check number, but until now it was not delivered in our main office in makati. My question is when will you be able to deliver my salary Loan check? 1 month, 2 months or 3 months?????? Marzelino Yee Inoferio SSS # 34-1436528-6

Kaydee said...

Hi planet, go to the nearest SSS with your ID and verify your SSS no. So sad na hindi efficient ang SSS call center; baka konti lang sila.

Kaydee said...

Hi Gualberto, based sa mga comments online, maybe in 2 to 3 weeks ma-deliver ang check mo sa Makati office nio.

Kaydee said...

Hi Savannah, write a letter addressed to SSS explaining na you were not able to file your MAT1 before delivery because when you were about to file MAT1, you delivered prematurely. Attach this letter to your MAT1 form. And then pray that SSS will accept your explanation and approve your claim. Since you gave birth just after you left your job, include employer's cert of separation with date of sep, cert of non-advancement of maternity benefit, and 2 sheets of L501 form.

Zeth argañosa said...

Hi madam! i just want to ask what is the salary loan authorization letter that my employer is asking me to submit to them regarding my salary loan balance from my previous company? do SSS have a specific form that i need to get from one of your branches? i already paid half of my salary loan. but the company im working closed so my payments was delayed for 2years. i got part time jobs but they dont pay any contribution on my SSS they just deduct 10% on my salary and thats it.so the penalty and interest piled up and its very hard for me to pay the remaining balance. now im gonna be working again and my new employer is asking me authorization letter. thanks!

Kaydee said...

Hi Zeth, I think your employer is asking from you your own letter authorizing them to deduct from your salaries for your SSS loan payment. Ito meron akong sample dito: Sample Salary Deduction Authorization You attach a copy of your SSS check voucher or a printed copy of your online SSS loan balance page.

Joel Valeriano said...

Good day.

I need a copy of my employment history but i cant access my online account since nkblock sya. What can i do to have a copy of it? Is the main office willing to give a copy of that?

Kaydee said...

Hi Joel, you can ask for verification of contributions at your servicing SSS branch, so you can see the employers that remitted your contributions, and your employment history. Or better yet, you can request for the resetting of your online account at the branch.

Chris Ramos said...

Hi,

I just want my PW and Log in reset, tried calling but it took forever I gave up after 30 min waiting. I also emailed but until now nobody responded to my emails. Is there a better way to contact SSS to arrange this?

Before applying loans is easy through my employer but then last week I tried to re-apply they said that everything must be coursed through online I need immediate help.

Kaydee said...

Hi Diana and Chris, merong nga sigurong trouble ang SSS system kasi ako rin hindi ako maka-login, last week pa. Try nio na lang pumunta sa SSS branch nio

Sam Smith said...

Hi Kaydee, I'm a new company representative in a private company and upon checking the SSS loan eligibility of our employees this is what I found..
Loan applications will be rejected due to:
1. Invalid Employer ID number: Temporary Suspension
2.Employer delinquent in Payment of Loan Remittances
What should we do to settle this delinquency? Our employer is willing to settle this problems as soon as possible. Please Help.

Thank you.

Kaydee said...

Hi Sam, first is to review your past SSS loan-payment deductions that were not remitted to SSS. Make a list to compute the total loan payments that were not remitted. Fill up the ML1 loan payment form and the ML2 collection list, leaving blank the penalties, and then go to SSS, and have the penalties on ML1 computed. Then make the payments. Submit to SSS copies of ML1, Ml2 and payment receipts for posting. Ask SSS if your company needs to make a written request to lift your temporary suspension.
If your company had been delinquent for many years, then talk first with an SSS officer about how to correct your delinquencies.
Ask others too.

candice pamela buna said...

gud evening. i would like to inquire regarding my maternity claim. its been more than three months since my papers had been submitted to sss pagadian city branch and yet i havent claim.according to them,my papers had been submitted to manila and it was found out it lack operation room record.i had produce that lacking paper and the person incharge told me she will not receive that paper unless my papers will be return back to sss pagadian.and yes until now 3months after,my papers was not return...please help me with my concern...

Rowena Marquez said...

I would like to ask what does check encoded for validation means s SSS loan. I applied online last March 6 when I checked online last March 12 it shows that message & up to now it still has the same message.

Kaydee said...

Hi candice, if there's an error with your claim, wait for SSS to return your docs, and then re-submit your claim together with the correct document. Yes, it really takes months for SSS to return defective claims. Enroll online at sss.gov.ph so you can track your maternity benefit claim.

Kaydee said...

Hi Rowena, that means the check is being processed. Do you see a check no. and amount? If yes, wait for your check to be delivered to your address through registered mail. Postal delivery might take 2 weeks to 1 month.

Kaydee said...

Hi Angela, if you have paid half of your loan and if 1 year has passed since the date of your first loan check, then you can renew your loan, and your loan balance will be deducted from your new loan.
You can enroll online at sss.gov.ph so you can check your loan eligibility and other records

candice pamela buna said...

gudpm shy...ok po..thank you..wait nlng po ako...God bless..

MARNIM said...

Hi! I would like to ask your help to pls reset my password on my online account.My account name is MARJORIEPAMPOSA.Di Kasi ako makapasok sa hotline nyo.Sana matulungan nyu ako.

Shy said...

Hi MARNIM, send your email to member_relations@sss.gov.ph or comment on SSS Facebook: https://www.facebook.com/SSSPh

Shy said...

Hi AnthonZ, one month or more; depends on the backlog. Dati nga more than 1 year pa. Just wait for it to be delivered via postal mail.

JK said...

Hi Max, kulang sa tao kasi ang SSS. Try posting at Facebook.com/sssph

JK said...

Hi Liezl, try emailing SSS, or try posting at facebook.com/sssph. There are thousands asking questions, so be patient. You can also visit your branch.

JK said...

Hi Pauline, yes, puedeng sabay.

JK said...


Hi mincheii, yes, basta meron ka nang 36 contributions.

JK said...

Hi Dady, file your complaint at the Diliman branch. Bring your contribution payment receipts. Bring your letter of complaint describing how you discovered you have a salary loan that you did not file.

Manica Jane Manalo said...

Hi,
I think my sss online account has been blocked, what can i do to reactivate my account?

Thanks

JK said...

Hi Marivic, postal mail is still slow, so I cannot be sure about when your check will arrive in Cebu.

JK said...

Hi Manica, SSS advises members to call, email or comment on the Facebook page of SSS, or visit the nearest SSS branch.

Patricio Amurao said...

Hi, this is weird but my father claims that his pension has stopped remitting to his account since the beginning of 2014 & that he has also forgotten his personal SSS no. I think he did so in order to permanently escape a long time financial obligation w/ a relative of ours. It's causing a scuffle because my mother is left with the whole burden to herself. As a third person/party, is there any way that I can get information about my father's SSS no. & confirm that my father's pension has indeed stopped? Thanks very much...

JK said...

Hi Joyst, do you have an online SSS account? If yes, you can check your loan eligibility. It will say you can, or how much more you will pay before you can renew your loan.

JK said...

Hi Patricio, his SSS pension is for the rest of his life, but he must go to SSS for his annual confirmation. He needs to present himself to an SSS officer with his SSS no. and SSS ID, usually within a month before his birthday, to show he's still alive.
I think you cannot ask about his SSS info without authorization from him.
Another reason for pension getting stopped is if the pensioner is younger than 65 and SSS finds out that he is still employed.

cherry pink said...

I have tried to call all the nos. All are not available.

JK said...

Hi Anne, you cannot verify your SSS no. online. You can verify your SSS no. at the branch nearest your home or work. Bring your IDs

JK said...

Hi Catherine, you can file your own loan at your branch, but your loan application should be signed by your employer, as your status is Employed. But even then, if the number of your posted contributions is only 35, your loan application won't be accepted or approved.
Ask your HR if they already filed their collection lists for the last quarter and first quarter of 2014, and to check if your name is on the lists.

jobberbanares said...

Good Day,

just wanna ask if how long will it take for me to avail a loan cause I just transferred to a new employer? Is it true that I need to have a 6 months contribution in my new employer before I could apply for a loan?

JK said...

Hi Mary Grace, wait for some more time. Maybe you applied the same time, but your paper was put into the next batch.

JK said...

Hi Pacita Noren, since you've been a paying member in the past, you can continue paying even without going to SSS. You can pay at Bayad Center or SM Business Center any day. After 2 to 5 days waiting for posting of your payment, enroll at sss.gov.ph so you can track your data. If you want to go to the nearest SSS, there's a branch near YMCA Arrocerros, near SM Manila. There's also a branch along Legarda, Sampaloc.

JK said...

Hi jobberbanares, I think that's the policy of your employer and other employers. I've read similar questions from others who commented here. Based on SSS rules, the requirements are only these: that you have at least 36 contributions, that at least 6 contributions were paid in the past 12 months, and that you have paid at least half of your old loan and 1 year has passed since the date of your previous loan check (if you're renewing).

JK said...

Hi nesreen, I think SSS does not have enough people to look for your documents among hundreds of thousands of collection lists and receipts -- so it's taking them a long time, if they're even searching at all.
One option is for you to ask all your employees to enroll online at sss.gov.ph (they need your employer's SSS no. to register online) so they can see their contributions, and ask them to print their contribution charts and submit a copy to you.
Explore also your employer's online SSS account; you might be able to see helpful data there.
Lesson for HR people: make copies of all documents so that not one person can handicap the HR department.

Jesser Lawrence Juan said...

Would like to confirm if I can possibly apply for E1 form as a requirement for my passport application but I already have an SSS number.

I have an appointment with DFA tomorrow morning.

Looking forward to your favorable response.

Thank you very much.

JK said...

Hi in&out designs, you can file your MAT2 within 10 years. But do not wait for 10 years, as policies might change. File as soon as you have the required documents.

JK said...

Hi Dennis, are you employed? Have you asked your employer to follow-up SSS? You can write a request letter to SSS and include a copy of your payment receipts and collection lists with your name on the lists.
Or are you Voluntary? You can go to SSS, show your receipts and request for posting.

JK said...

Hi Jesser, you can have only 1 SSS no. Find another document that you can submit for your passport application.

JK said...

Hi Josephine, if your documents are complete, you should start getting your pension after a month or 2 months. Did they not give you a stub? Or a phone number to call or text? Follow-up at the branch where you submitted your claim.

JK said...

Hi Maki, do you have contributions in 2013 and early 2014? Have you filed your MAT1 with SSS?
About submission of MAT2 after delivery: if the gap between your separation date and your delivery date is less than 6 months, you need to submit a certificate of separation with separation date, cert of non-advancement of your maternity benefit and 2 sheets of signed SSS L501 form from your former employer. This is an SSS policy.
But sometimes, SSS requires submission of these certificates even if the gap is already 7 months to 11 months.
Register at sss.gov.ph so you can check your maternity benefit eligibility and other data.

JK said...

Hi catherine, register at sss.gov.ph so you can check your claim. When you see Settled and date of check in your account, expect the check to be delivered within 3 to 8 weeks.

JK said...

Hi Jerlyn/Raymond, email or call SSS. Sorry this blog is not administered by SSS.

JK said...

hi lloydmatienzo, email or call SSS. Your password might have expired. Password must be changed every 6 months.

in&out designs said...

I have already filed my mat2. Panu po yun macheck if okay na online?? Thank you po. And ganu po katagal ang processing.

norisa morante said...

hello po..ask ko lng po ano pong kailngan pag ng self employed may pinipil-apan po ba 1year napo d nko nkkahulog s sss pede ko ba macontinue un,,pero gsto self employed na..ang problema ko po malayo s lugar ng sss office pd po ba ang kaptid ko mg asikaso,from norie

secretabode said...

Hello. I made a contribution to my SSS account as a voluntary contributor. I paid at SM. It has been more than a month since I paid, but the contributions are still not showing up online. I'm just wondering how long it would take before the contributions are posted online. I'm really getting worried and I would appreciate a reply. Thanks.

JK said...

Hi in&out designs, click Online Inquiry, Benefit, then Maternity Benefit. Processing might take 3 weeks to 2 months.

JK said...

Hi norisa, were you employed when you paid your past contributions? If yes, then you were reported to SSS properly. You can continue contributing as Voluntary. Just pay as Voluntary and when your payment is posted, your status will be changed from Employed to Voluntary. If you like to be self-employed, check Self-employed on the payment form, and then check your online account if your status was changed to Self-Employed.
If your past contributions were not through your past employer, and if you did not register using RS1 form, register as self-employed.

JK said...

Hi secretabode, did you pay an amount equal to one of the contributions listed in the new SSS table of contributions? Is the SSS no. in your receipt correct? If correct, your payment should have been posted already. Keep your receipt, and after maybe 2 or 4 weeks more, go to SSS and present one copy for posting.

Ogie Lacerna said...

Hi Kaydee,

Just wanted to know why my loan payments are not updated on the sss online website when I started paying thru bayad center. How can i get my loan payments updated online?

Thanks,

Ogie

Tiradauno said...

Gusto mo ba ng online work?
Earn while you enjoy time with your Family & Lovedones!
Email me: tirada_uno_23@yahoo.com / tiradauno@gmail.com / n.helphelphelp@gmail.com
Contact Number: 09465046302
For more details, kindly visit http://www.unemployedpinoys.com/

JK said...

Hi Ogie, usually loan payments are posted within 1 to 2 weeks and then the loan balance is updated within a month. If it's been too long, go to your SSS branch with your receipt (xerox and orig) and request for posting.

con said...

I just had a salary loan last march 2014 for my father's hospitalization however I wasn't able to use it and want to pay back the loan at the same time I want to loan for an educational loan which is lesser interest than salary loan for my tuition fee. Is it possible for me to get another loan in less than a year?

rechel rey said...

_hi goodd evening, nagtry aqng 2mawag ngaun lng..and they are so MABAIT..thankz ky ms.linda and ung una qng tnawagan d q natanong ung name..thank u poh ulit..

in&out designs said...

Good day, how should i know if approved na ang maternity benefit ko?will it be also posted online. Thanks

catherine galedo said...

Hi, ask ko lng po kng ilang araw ung posting ng contribution after magbayad? Thanks

Grace Abellano said...

hi po admin,
nagcheck aq thru online ng loan application q. check generated na and may amount and check number pa. ask q lang qng kanino nakapangalan ung check bcoz employed aq. sken ba o sa employer q? thanks much!

Grace Abellano said...

and also how long it will take para makuha q ung check? pwede q nman sanang punthan sa post office kaya lang wala pa daw dun ung cheke? pwede nio po ba malan qng kelan ipapadala ung cheke sa post office?

JK said...

Hi con, sad to say that the educational loan program has been closed to new applicants due to lack of additional funding. If there are branches still accepting new applications, they're putting these applications on hold. You can ask SSS.

JK said...

Hi rechel, thanks for sharing. You're lucky your call was taken. Many are complaining that the SSS phones are always busy.

JK said...

Hi in&out designs, when approved and settled, your "Maternity Benefit" page will show "Check Settled", check no., check amount and check date.

JK said...

Hi catherine, it should be posted within 3 to 5 days. But now it's taking longer, based on comments online. If you paid through a bank (not Bancom or PNB), posting will take longer.

JK said...

Hi Grace, the check is in your name because you are the borrower. It will be delivered to your employer's address. It might take 2 weeks or more after your check date.

TheSniperfoxx said...

Hi, I have an existing SSS loan and now eligible for re-loan, however, my balance must be equal or lower than 50% of the total loan. I wanted to pay some amount for me to apply for another loan, but I wanted to know how long would it take for the payment to reflect on my SSS online account?thanks

Tiradauno said...

Gusto mo ba ng online work?
Earn while you enjoy time with your Family & Lovedones!
Email me: tirada_uno_23@yahoo.com / tiradauno@gmail.com / n.helphelphelp@gmail.com
For more details, kindly visit http://www.unemployedpinoys.com/

devonrose said...

hi, i really need help about trying to access my sss online account...hinde aq mkaregister kc expired na yung username and password q, i wasn't able to change it last year and i just remembered it until today since i needed to file for salary loan..
tried to reset username and password but it's being sent to the email address that's no longer valid...don't know what to do and i really need to file loan w/in this week..tried contatng the nos i found for sss but laging busy at ndi makontak..

JK said...

Hi devonrose, try calling late at night or at dawn, or you can go to the nearest SSS branch with your ID.

JK said...

Hi TheSniperfoxx, posting time takes 3 days to 2 weeks, and usually loan balance is not immediately updated after posting. It takes another set of time. Maybe another 2 weeks; cases vary.

Rosela Candelaria said...

Hi sir,mam;regarding po sa loan ng mr.ko last july 2013 po dapat start niya s pagbabayad ng loan niya until nw d nya nanabayaran,gusto nanamin siya bayaran pero d ko alam gagawin at kng ok lng ba ng ung binigay lng na amount na dapat bayarN monthly ang babayarn ko or kasama n ung interest dun.My ngsuggest din kc na i apply nalang ng condonation par wala na interest bayaran,Pano po ba ung condonation na tinatawag?

JK said...

Hi Rose, yes, you can pay his loan using ML1 form at SSS, or the Bayad Center form. Write his name, SSS no. and address and other items asked in the form. Yes, you can pay the monthly amortization written on the loan voucher, but since his loan should be paid in full by June 2015, it's better if you double also your monthly payment. Or any amount higher.
About loan penalty condonation, there's no new condonation program as of today. The last one was offered in 2012. Even if there's one today, only a portion of penalties are condoned.
Start paying now so you can pay it by 2015 and so the interests/penalties will not accumulate.

devonrose said...

sss hotline no. is still 9206446 to 55? coz i've tried calling always saying no. not yet in service. if i go to the branch, will they be able to help me reset my username or password then? just need to know so i won't waste time going there kc malayo sa place namen..i'm stil gonna file for salary loan online though, i just really need to access my account asap.

Michael Glenn Mariano said...
This comment has been removed by the author.
JK said...

Rose: I paid my loan at Bayad Center, but instead of paying 1384.50, I paid only 1383. Is that allowed? And how can I know my payment has been received by SSS?

Hi Rose, yes, that's okay, but next time, pay 1385 or 1386. SSS uses the diminishing balance formula, so you can pay a higher amount. Register at sss.gov.ph so you can check your payments.

Erika said...

Is there any other way to know my contributions? I was calling the hotline nos. but i cannot connect. i also tried the website but, they were asking the 'log-in' & the 'password' which I do not know. And what I did is, I gave my email address, but says it does not exist. I need your response thanks!!

Itinakda mhe said...

This CUSTOMER HOT LINE IS A PIECE OF CRAP!!!!!!

Itinakda mhe said...

This HOTLINE IS A PIECE OF CRAP!!!!!!

lhea mapalo said...

As usual walang nakuha information after magredial ng magredial puro lng disconnect from the operator. Service is unbelievable! I jjust have a question about sa papers ng dad ko every time na tumatawag kami for followup lagi ang sabi is for release na ung papers nia (retirement loan) pero anung petsa na nagsubmit xa ng papers march 3 pa almost 6 months na ganu ba tlga katagal ang process nun 6 months is already far too long!! It they need it for medical and emergency. Kailangan pa ba ireport to sa kinauukulan para maaksyunan?

Mcking said...

hi ms kaydee. I just wanna ask a question. Is there a calamity loan on sss that I can avail immediately.

anthonydenmark cajurao said...

Hi I just want to ask about the status of my loan. This is my first time to loan and don`t know what are the process. My loan is approved and i saw on the SSS website that the date of the cheque is july 18 2014 but how come until now i haven`t received any mail in the post office.

JK said...

Hi Erika, register first before you can login and check your contributions. Click "Register Now" at sss.gov.ph

JK said...

edward dela cruz: Hired Feb 3, 2014. Online account shows employer name. No posted contribution. what should I do?

Hi edward, ask your HR why your contributions are not yet appearing on your online account. Reasons for delayed posting could be late submission of collection lists (Employers submit collection lists quarterly) and the recent change from paper submission to electronic submission of collection lists.

JK said...

Hi anthonydenmark, if you're employed, your check will be delivered to your employer's address. If you're voluntary, and if you like, you can check with your local post office (registered mail section) if your SSS mail is already there with them. Sometimes it takes 2 weeks to 1 month or more. Bring your IDs.

JK said...

Hi itinakda mhe, post your comment on the Facebook page of SSS

JK said...

Hi Mcking, residents of areas declared as calamity areas after typhoon Glenda can apply for a calamity loan (deadline Oct 2014. Balance from old or current salary loan will be deducted from new loan. If new applicant, you should have at least 36 posted contributions, with 6 contributions paid in the last 12 months

JK said...

Hi lhea, post your complaint in the facebook page of SSS, so more people, hopefully including SSS people, can read your comment.

Michael Glenn Mariano said...
This comment has been removed by the author.
JK said...

Hi Michael, did you ask your HR if they're going to give you the other half of your benefit after you sign the document or after they get their reimbursement or the next pay day? Yes, there's that SSS rule that you mentioned, and employers should comply with rules, but I think it's better to have a negotiating stance rather than have a fighter stance. But of course, this is only my opinion, it all depends on you because it's you who know how your company is dealing with its employees. If you decide to go to Dole or file a lawsuit, then prepare for the costs (money and time) and possible alienation and harassment from your employer.

JK said...

Cj Arada: Can we file for funeral claim? My father was able to pay only 1 contribution because of a problem with his SSS. Thanks.

Hi Cj Arada, if your father has a Date of Coverage, or if your father registered with SSS correctly, or if he was employed when his single contribution was paid, then you can file your funeral claim. Go to the nearest SSS and ask, together with your father's death certificate, your birth certificate (to prove relationship) and ID.

MaybeMe said...

Hello Kaydee,

I filed for SSS loan and was approved August 8th. Until now hindi pa delivered yung check. I am employed, wala pa na rereceive yung company ko and i'm on my third week already hoping that it will be delivered soon. Is this normal? Where and how can I trace where the check is?

JK said...

Hi MaybeMe, last year, salary loan checks were usually delivered within 10 days to 2 weeks. Deliveries are taking a longer time now. You can go to the post office in your employer's area (registered mail section) with your ID and ask if you have a registered mail from SSS.

JK said...

Nikkie Molano: Hello, can I avail of maternity benefit? My contributions were from Feb 2014 to May 2014. My due is October. Thanks.

Hi Nikkie, if these contributions were remitted through your former employer, or were paid after registering properly, yes, you can avail. File your MAT1 asap.

JK said...

Rosemarie Guittu Sept 1 2014:
I'd like to know if my father has some benefits to claim from SSS even if he did not continue paying his contributions for a long time. He's 62 now.
We inquired at SSS, and we discovered that his name and birthdate with SSS is different from his name declared on his Birth certificate. Example: his name on his Birth certificate is Juan Guittu born April 28, 1952 but his name and B-day declared on SSS is Johnny Guittu born April 1, 1952.
What should we do? Appreciate your immediate response regarding this queries.

Hi Rosemarie, if your father contributed through his past employer or if he registered correctly as self-employed, and contributed to SSS, then he can get a lump sum or pension, depending on the number of contributions.

About the difference in name and birth date, you need to submit an Affidavit of Discrepancy and Joint Affidavit of Two Disinterested Persons.

There are samples of discrepancy affidavits on the Internet that you can copy. I'm just wondering because I can't find a sample of an affidavit mentioning discrepancy in both name and birth date.
Does your father have other documents in which his name and birth date are the same with the name and birth date with SSS? Like his senior citizen ID. The SSS needs to be know that the SSS
member is really your father and not someone else.

Mark Rollan Castro said...

good day!mas check was generated already and my sss# 0421016301.. in my appliation submitted may naka indicate na bpi cash card acct para dun madeposiy..sure po kaya un na dun s bpi acct ko madeposit ung salary loan ko?thanks
Mark

Rosemarie Guittu said...

hello JK/KAYDEE! My father has Voter's ID and POSTAL ID, Are this valid if his NAME declared on both ID's was JUAN GUITTU born APRIL 1, 1952? Kung sakaling yun lang po ipresent niya sa SSS office, mabibigyan po kaya siya ng guide/details para po ma-process yung PENSION niya.

Eve Warr said...

Good day.

I filed my MAT 1 w/ my employer on December 2013 since my scheduled date of delivery was Apr. 24, 2014. But on Feb. 21, 2014, i resigned due to my pregnancy condition. I gave birth thru CS on the exact delivery date but sad to say, my child was still-borne. After I gave birth, I was bed-ridden for almost 3 months and couldn't walk at all and just recovered recently.

I filed and submitted my MAT 2 w/ all the necessary documents on Aug. 27, 2014 in SSS Ayala branch and updated my last name from BULATAO to MUÑOZ since I got married recently. My problem is, on the MAT 2 document, it says there that it should be filed 60 days from the date of delivery or else, I won't be entitled to it. But that would be impossible on my case since I could not walk after the delivery. When I went to SSS Ayala to ask if I am still entitled to it, the rep I spoke to said YES and since I have the complete documents, I should file it in their branch instead as I'm planning to file it in SSS Dagupan w/c is the nearest branch to us. I also asked if I should change my status from EMPLOYED to SEPARATED since I resigned from my company before I gave birth and he said that it's fine even if I don't change it. He gave me the MAT 2 stub and said that it will take 2-3 weeks to be processed but when I checked my SSS online, it says there that I am NOT qualified for maternity benefit and now I'm worried since my status there shows that I'm still employed.

What should I do so I can get my reimbursement as I badly need it to pay our debts when I gave birth.
Hoping for your soonest reply. Thanks.

JK said...

Hi Mark, what I know is that they have not yet started that kind of bank deposit program, although this choice is in the loan form. What they have started is the Citibank Visa prepaid program and they have pioneered it at SSS Makati and Diliman only. Members applying at these branches are advised to apply for the Citibank card.
So it's more likely that your check will be delivered to your address.
But of course, if you're employed, and bank deposit is what your employer advised you, then I must have missed the new circular about this bank deposit program.

JK said...

Hi Rosemarie, the birthdate, April 1, 1952 matches the birthdate with SSS, so that's a good thing. But find another document with the name Johnny Guittu, such as previous company IDs or old documents. SSS will wonder why "Johnny" was used with SSS when the name "Juan" is the one used by your father. But present a paper with your father's info: SSS no., birthplace, address, employment history, names of parents and dependents (if there are), and if these are the same with that of Johnny Guittu's records with SSS, then SSS should consider your claim, after you submit the needed affidavits.

JK said...

Hi Eve Warr, there are 2 discrepancies in your filing: your member status and your surname. Check from time to time your online account, and check if the "Denied" status remains, as you wait for your documents to be returned to your address.
Meanwhile, get cert of separation with date of separation, cert of non-advancement of maternity benefit, and L501 from your former employer. You need to submit these because your dates of separation and delivery are within 6 months of each other.
when you re-submit, make sure that your surname in your MAT2 is the same as your surname in your online SSS account. Check Separated. But if you have continued contributing, check voluntary (See if your online status is Voluntary).
I wonder why the response to your claim is "NOT qualified". Have you paid at least 3 contributions within Jan to Dec 2013? Usually the response if rejected is "Denied".

Jasmine Nicole Baguilat said...

Good am. I just wanna ask how can i have my password back? nag expire and na block na po yata...thanks po

Jethro Paulite said...

I was able to contact 920-6446 but always bc many times i dial the # but still bc i just want to ask mag 1 month n ung salary loan ko hanggang ngyon wla pdin s post office mandaluyong last aug.11 p po aq nag file and generated na po yung check ko then my check # ndin ako klan b tlga pnapadala yung check s post office nmin nbgay n daw po s main office sa east ave.ung check ko last aug.26 till now wla p ung cheke ko...pls i need reply tnx

jason gonzales said...

WALA BA KAYONG HOTLINE NUMBER NA MAY SASAGOT???? AT HINDI BUSY TONE? PWEDE BA PICK UPIN NALANG YUNG CHECK KAYSA MAG WAIT PARA IDELIVER??

JK said...

Hi Jasmine, click "Forgot user ID or password?" and change your password. If not successful, email member_relations@sss.gov.ph and ask for your user ID and password. send your SSS no., name, birthdate, birthplace, gender, address.

TheSniperfoxx said...

why can we log in to sss online account, due to maintenance going on. How long will this take? I really wanted to check my SSS contributions time to time and also my loan balance. I cant do anything right now. We cant even call sss hotline, no one is answering my emails as well. DO SOMETHING!!!!!

Aizza Dela Cruz said...

Hi Kaydee, I have an existing loan that has not been updated for payment since May 2013 from my date of resignation from the previous company. ow, I am already back to work with a different company and have not yet declaired the loan because I lost the voucher to the Habagat flood, I believe it has already earned the annual interest, what can I do to continue the payment and can I do the condonation process I was just told about? Thanks

Gilbert Guia said...

gud am I log in at the sss website yesterday morning around 8am. but i fail to log in. then at the side of the password say's( Your Account has been blocked. Please contact the SSS Hotline at 9206446 to 55.) then i dial the number for almost 25 - 30 times. but still i cannot connect to your customer service untill now. please help me to unblock my account..thank you very much ang God Bless..

JK said...

Lhen Ramirez
Hi may i ask if I can still get pension from my mother's membership. 17 to 21 years old, my pension stopped. Worked at age 17, but that was for only 1 year. Never worked after that.

Hi Lhen, sorry I haven't read of a case like yours. You can go to your SSS branch with your ID and and ask if you can file again for your back pension for age 18 to 20.9, the years that you were unemployed.

JK said...

Hi Aizza, you can go to your online SSS account and then print your loan balance details, and then submit it to your HR for payroll deduction. They may require you to write an authorization to deduct.
There's no new condonation program yet (the last one was in 2012), and I don't know if they're going to launch this year or next year. It's better to pay now since it's only last year that you stopped paying.

TheSniperfoxx said...

why cant we log in to sss online account, due to maintenance going on. How long will this take? I really wanted to check my SSS contributions time to time and also my loan balance. I cant do anything right now. We cant even call sss hotline, no one is answering my emails as well. DO SOMETHING!!!!!

lariza sayco said...

Why I cannot log in? Is there any problem in SSS website? After I clicked the Member Log In tab it has an error already. I need to file my salary loan asap. Can someone help please. Thanks

JK said...

Hi Sniperfoxx and lariza sayco I hope you've already accessed the SSS website. I've accessed mine already.

Khimave Mendoza
I lost my E-1 form. I've been calling the hotline, but they've been cutting the line. I'd like to request for a copy of my static form through the mail.

Hi Khimave, you might need to go to the SSS branch to request a copy of your E-1 form.

Lan Cortez said...

Me and my wife are having log in issues when we tried checking our account online. We've tried contacting their support but all we got is a busy tone. Is there anything that we can call or send email to ask assistance? We really need help :(

JK said...

Hi Lan, if you're sure that your user names are correct, your passwords could have expired. Have you tried clicking "Forgot User ID or Password? Click here". If still not working, yes, you must be able to contact SSS. SSS Call Center: 920-6446 to 55; IVRS: 917-7777; SSS Email: member_relations@sss.gov.ph; SSS Facebook: https://www.facebook.com/SSSPh

TheSniperfoxx said...

We still can't log in to SSS website, what the heck is happening? it's been months now, we can't provide documents to the company we're working with because of that, pending applications are in-line... WILL YOU PLEASE FIX THIS THING?!

joey artuz said...

never work ! site is sucks numbers is horrible since sss just want take money from us poor people but der service is by phone and even branches is such, it should bring this to the media so that they will get der attention, they only good spending our contribution giving bunosses to the high level employee of sss but the way they treat and serve the us people do the contribution is suck and ridiculous

Christopher Banez Lim said...

"I've been trying to dial all of the numbers to ask for assistance on how to check my account online since my emails being requested are unrecognized -- and none of those numbers are working. It's so fun here in the Philippines talaga, and it's all because of such people lalo na ang mga nasa ahensya na wala nang kredibilidad sa sarili nila, siguro ganito na lang tayo lage. Mabuhay ang pilipino, mabuhay ang banoy!"

JK said...

Hi TheSniperfoxx, please add your comment at facebook.com/SSSPh
Many others there are complaining about the SSS website.
It's puzzling that it takes them forever to fix their website.

JK said...

Hi joey and Christopher, yes, really very frustrating. Makes members angry. There are lots of similar complaints at facebook.com/SSSPh

TheSniperfoxx said...

still getting issues when sign in to SSS website. Yes we can sign in but when clicking on ONLINE INQUIRY tab to get contribution details and statement of account, it routes us to sign in to EMPLOYER LogIn page. SSS hasn't fixed this yet

jao jin said...

lageng busy ang hotline nila,,and ang worst pag nagring, ring lang ring at walang sasagot sayo...hope mapaganda nila ang services nila!!madameng beses na akong tumawag sa kanila,

JK said...

Rosemarie Guittu October 7, 2014
Hello! My father submitted requirements and affidavit at the SSS branch in our province. We came to know that my father's previous employer remitted payments for only 24 months. SSS said they cannot retrieve the no. of years the company did not remit because the company has changed its name. What should my father file? Can he get something from SSS? Hope for your immediate advice regarding this.

Hi Rosemarie, it's sad to know your father's situation. Is your father 60 years old or more? He can still file for his claim, but he will not get pension because his contributions did not reach 120 contributions. He'll get a lump sum (total of 24 contributions plus dividends). If you like, you can ask SSS if in the future, you can still claim for funeral benefit even if your father gets the lump sum now.

JK said...

Jems kie October 9, 2014
Hi. i gave birth last july 20 and filed MAT-2 sept. 12 i checked my sss maternity benefit online and stated there it is denied. pls enlighten me thank you

Hi Jems, it's good you were able to login as the SSS website has not been fully functioning. Here are possible reasons for denial of maternity claim.

TheSniperfoxx said...

I still cant log in, not even getting any reply from sss rep who's supposed to handle my concern. Is this what we get for paying our taxes?

JK said...

Hi TheSniperfoxx, jao jin and others, I understand you. Really frustrating. We just hope that when the new SSS website finally launches, the site will be fully functioning well. :)

TheSniperfoxx said...

As was cascaded, new website flatform will be lauched Oct 20 2014, but still not working well. you can't check your contributions and even statement of accounts for loan status

J ND said...

Can you please answer bakit laging busy yung hotline nyo? i know na maraming nag iinquire why dont hire addtional call centers since na alam naman nating palpak yung service nyo expect na maraming magiinquire. Busy a talaga? o wala lang sumasagot? Sobrang bulok ng service niyo to the extent na obligado kaming magpakaltas ng salary namin for a small amount of your so called pension...

ronald28 said...

good day! can i ask for my sss no.i will just give info. i know you have a record. because my employer get my e-1 form. i just wanted to check the status if they are paying my contribution on time. thanks...

maria theresa tan said...

Hi mam,
My prev salary loan of 15k was overpaid. The total amt of payment was 24k bec when i resigned from my prev company they've deducted my remaining debt at the same time I just applied for a new salary loan from my new company who also paid the remaining bal so that I could get my check. How to deal with this.

nina bianca demillo said...

How come i still cant log in to my sss online acct.. tried retrieving the username and pw that was sent by sss and still it wont go thru..tried calling their 24/7contact center its useless its not working. Where can i find help in times like these?

nina bianca demillo said...

What will happen if the username and pw that was sent by sss thru my email is still not working, where can i get help?is there any telephone ir toll free numbers that are useful and working?

jay go said...

Hi Kaydee,I'm jay w/sss# 07-0861890-1. Since Oct 2013 i was transferred here in Bacolod city from Cebu City. Last March 2014 i applied for sss loan but my loan application was rejected so were my 4 succeeding applications for a span of 7 mos. The last rejection happened only this month of Oct 2014, due to none submission of our ssb inspite of our paid loans & contributions obligations. the last alibi our officer told us (if it was)your server was down 3rd wk of Oct so he can't register thru your website.My question is; is there a department in sss where i could file a complaint of this nature or do you have any suggestion so that my loan application could be approve once again?

JK said...

justin abilong October 21, 2014
Hi! I got my E1 in 2012 but I have not made contributions until now. I'm thinking of becoming voluntary. what should I do?

Hi justin, you cannot be a Voluntary immediately. Voluntary members are those that were previously employed, OFW or self-employed. You must first
register as self-employed
.

JK said...

Hi ronald28, you can register at sss.gov.ph so you can check if your employer is remitting your contributions. To register, you need to write your employer's SSS no. so ask your HR about your employer's SSS no. If you can't register, you can visit any SSS branch with your ID and verify your contributions.

JK said...

Hi maria theresa, have you received your new loan check? Is your overpayment added to the amount?
How about your online SSS account? What does it show about your loan balance? Is there overpayment there?
SSS stated in the loan form that any overpayment will be used as payment for the next loan.
After receiving your new loan check, and if your overpayment was not returned, bring copies of your loan vouchers and payment receipts with your ID to SSS and ask if you can use your overpayment to pay for your first monthly payments.

JK said...

Hi nina bianca, I tried loggin in, and I was able to log in. I'm not sure if you can take the risk of clicking "Forgot user ID or password" so you can change your password because their website is not yet fully restored, so there are still system glitches.
About phones and email, it's really frustrating that all the communication systems of SSS are not working well. So the last remedy is to go to the branch with your ID and make inquiries.

JK said...

Hi jay, yes, you can file a complaint with SSS through an Affidavit, proof of employment, paylips with SSS deductions, etc. When you decide to complain, you must be ready about the possibility of getting harassed by your employer. So if possible, resolve this first within the company. Do you mean that since Oct 2013, your company has not remitted your contributions? If yes, all employees should be complaining to your employer. There's power in number. Do your co-employees know if their contributions are being remitted? Ask your HR if you can see your SSS collection lists and SBR receipts. You should see your name in the collection lists, amounts and dates. The SBR shows payments for all employees listed in the collection lists.

JK said...

Addition for jay:
Collection lists and SBRs are now submitted online only.
And it's true that the SSS website has been undergoing changes over the past months and has not been functioning fully for these past months. The new website has been launched, but it still has glitches.

ABRAM ALVIN LA GUARDIA said...

Hi, my name is ABRAM ALVIN PLANA LAGUARDIA with SSS# 33-4332756-0. Can you check the status of my SSS Sickness Notification Benefit? It was refiled last Oct 8, 2014 and haven't heard anything yet even from my previous employer, Hinduja Global Solutions.

Also, I have another concern. I recently resigned last Sept 15, 2014 and I was advised that the company has the option to hold my SSS Sickness Notification Benefit because of the bond. It is a call center company and we have a bond that we need to settle in case we resigned w/in 1 year. So, is it possible for them to hold my benefit?

Please advise.

You may send your reply to my email A-WARS@HOTMAIL.COM

THANKS.

JK said...

Hi Abram Alvin, sorry this site is not affiliated with SSS. Call SSS or visit your branch. If you signed a bond agreement with your company, then they might hold your sickness benefit as one way to force you to do what you signed to do.

JK said...

herna lagdamen
good pm. May i ask why until now the Disability benefit of my father is not being released. it's been months. My father has been waiting for the notice, but there's none. He tried the Pnb atm and there's none there. Hope you can help my father. Thank you. Herbert Mangente sss #0xx802xx36

Hi herna , sorry I'm not affiliated with SSS. Is he able to visit the branch where he filed and ask about his claim? He can authorize you to ask in his behalf if he is not able to go to his branch. Bring his ID and authorization letter and your ID.

JK said...

James Bondoc November 2, 2014
Will the posted Date of coverage be honored if there has been no contribution at that date and it was only after several years that the member paid monthly contributions? I want to pay for my papa whose date of coverage is 1996 but did not pay contributions.

Hi James, that date will remain your father's date of contribution. No, you can no longer pay contributions for past years. There are deadlines for paying contributions. Your father can continue paying for this month or this quarter (Oct to Dec 2014).

Quim-el dela Pena said...

hi sss,

Last month I checked when could I possibly renew my salary loan online at sss website since I'm a registered user already. the website informed me that I can renew by Nov 1. I checked today Nov 7 but I was ineligible, my problem is there was no exact date given when could i renew. They only state that my balance is bigger than 50%. how will i know then when could I renew my salary loan? Was the date they gave incorrect when I checked last month?

thanks

Myriel Landero said...

Hi SSS,

May I know how many days it would take for my contributions to be posted on my member info online? Including the name of my new employer?

Thanks.

niko said...

I tried to log in to the site many times but it wont let me.. im trying to get my static info for employment purpose... what to do? Ive given all the details theyve asked for and still no access...

JK said...

Hi Quim-el, if your balance is more than 50%, then wait until your recent payment is posted and deducted and your balance becomes lower than 50%. You can see your loan check date in your list of loans, so you can see if 1 year has passed since your loan check date. You can renew your loan after you have paid more than 50% and 1 year has passed.

JK said...

Hi Myriel, employers remit total employee contributions every month through the banks (no employee names, only company name), and they submit the collection list (where employee names appear) every quarter. This means that you will wait for months before you can see your recent contributions posted online.
For Individual Payors, posting is faster, from 1 to 3 days.

JK said...

Hi niko, try loggin in after midnight. If still not successful and you need that document immediately, you should visit your branch and ask for a copy.

Mhadz Gotanco said...

hi just wanna ask coz ive tried to call the cs hotile many time but all busy.and im just asking for my status of loan application however on the email they gave me till nov 18 for the status until now its pending ive tried asking our comp and benefit dept but they told me no application coming from me..ive checked online and its still pending what should i do i need to apply for loan :(

Angelica Mabbayad said...

Hi,

I would like to ask if how many days should my company give my Maternity Benefit as long as they have the voucher already . My SSS online status was posted on last november 4 stated there " settled claim" but until now I didn't receive my benefits , what do i need to do ??

Ramir said...

I just transferred to a different company and it's not automatic my loan status will be updated? Can you help me?

JK said...

Hi Angelica, ask your HR or accounting dept if they have received your SSS maternity benefit check. And ask if you're going to get your benefit through the Nov 28 payroll

JK said...

Hi Ramir, it's not automatic that your new employer will deduct your loan amortization and remit it to SSS. You need to print your loan balance through your online SSS account, or you can go to SSS and ask for a printout of your loan balance, and then submit this to your HR/accounting and request them to deduct monthly your amortization and remit it to SSS.

Mr. Pisces said...

I’m already legible to apply for a renewal this October 2014. But all of my payments are being credited on the old loan (October 2011 | Check No: 18880153) and the latest one (July 2013 |Check number: 21507229) which I’m supposed to renew is still (0.00) balance. I already went to SSS Angeles Branch twice (August and October of this year) to ask for assistance but still the status was not updated. Our HR personnel already provided the needed documents one day in October but still no update. Please help me on this.

dong07 said...

pwd po makoha ulit yong user ID ko at pasword ayaw na kase mag log in salamt po send nalang sa email ko esmeraldonna@yahoo.com salamat

JK said...

Hi Pisces, what documents did your employer provide? Did they submit a request for posting including copies of all RS5 forms and loan collection lists that contain your loan payments? Do they have an acknowledgment stub? or a copy of the request with SSS stamp? If yes, then I think you have to wait some more.

Mr. Pisces said...

yes, as per our HR all the documents have been submitted and we received the acknowledgment stub. How much longer do i have to wait. It has been 5 months already since this issue was brought up to SSS

JK said...

Hi Mr. Pisces, you said the required documents were filed in October, so based on what I've learned from comments, count from October. I don't know really how SSS employees are doing things. But their website and online record system have been on an updating process for many months now, so this might be affecting corrections and posting.

Rosemarie Guittu said...

hi KAYDEE!!
I've registered sss online pero nag-expire yung account ko dahil hindi ako nakapagpalit ng password. The last time I opened sss website, bago na yung site, tapos nagpalit ako ng password, pagkapalit ko ng password hindi ko na mabukasan sss ko. how could I open it again so that I will be able to view my contributions. Could you please help me access my account again?

Ashie Elbo said...

Good day! this regrading to my father's SSS PENSION, Ramon Lavarias Elbo
which is from Bani, Masinloc, Zambales may i know how long it takes to get the Pension
because it took 3 mos. since we been to SSS Iba, Zambales we give them
all the requirements they needed and they said to us that the process are only
for 1mo. but why it takes to long?

Ashie Elbo said...

Good day! this regrading to my father's SSS PENSION, Ramon Lavarias Elbo
which is from Bani, Masinloc, Zambales may i know how long it takes to get the Pension
because it took 3 mos. since we been to SSS Iba, Zambales we give them
all the requirements they needed and they said to us that the process are only
for 1mo. but why it takes to long?

jaybee teogangco said...

Good day.

I just want to ask if how long will it take para ma released any lump sum ng mother ko. She just passed by last July 9 2014, 'GLYNETTE PESTAÑO TEOGANGCO' po any name nangany mother ko.

And mag kaiba po back any lump sum at monthly pension??? May benefits po bang makukuha ang mga kapatid ko ages 4 at 16 also my father monthly ????

My mother is a member in sss more than 15 years but not higher than 20 years .

THANK YOU

jaybee teogangco said...

Cebu city

Ashie Elbo said...

Hello! are you still giving attention with our complaints?

JK said...

Hi Ashie, you can go to the Iba branch where you filed your claim and ask. Processing time varies, depending on the status or completeness of members' records.

JK said...

Hi jaybee teogangco, have your father filed his funeral and pension claims?
Your father and your 2 siblings (under age 21) will get pensions. Pension is given monthly through atm. If your father wants to receive in advance his 18 months of pension, he can check that option in the claim form, so his pension for 18 months will be given to him in advance (in lump sum). The funeral benefit is given through a check.

Elizabeth Marino said...

This ia an inquiry, regarding my online account in SSS. Because i can't access it right now, even though i entered the correct email and password. What could you advised to retrieve it? Please email me at elizabethmarinoganda@gmail.com. It would be appreciated if you reply. Thank you!

technovoc Int. training center said...

napaka tagal sumagot!!! ang panget ng ugali ng mga call center nyo!!!

JK said...

Hi Elizabeth, if there's no response like "Invalid password or username", try logging in at other times, like after midnight, or very early in the morning.

Ashie Elbo said...

As I said we complete all the requirements they needed my father also went to the branch of Iba,Zambales and they said that just wait for there call.
The question is how long we will wait?

Mr. Pisces said...

hi, I've checked the status of my loan proceeds and until now its not updated.

Mr. Pisces said...

is there anything we can do to have this issue expedited? Please....

jaybee teogangco said...

HY JK.

Good day and thank you sa reply.


Just want to ask how many months any aantayin para makuha any pension?? SSS CEBU told us 3 months daw Pedro its been 5 months na.
Pwede din ba akung mag follow.up sa pension kahit na mas authorized ang father ko.


THANK YOU

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