SSS Phone No. or SSS Hotline is Now a 24-Hour Call Center Service

Updated February 27, 2013:

Now you can call SSS in the early evening, late evening, late night, midnight, or at dawn! The new SSS hotline is now a 24-hour call center service, from Monday to Friday.

The 24-hour SSS phone numbers are:

920-6446 to 55

Available from Monday to Friday, from 7 am to 7 pm the next day

I called SSS one night, when the previous 16-hour service was launched, and somebody picked my call immediately. Halata kong pagod na yong SSS customer service officer, at medyo mataray na, pero later on, she tried her best to sound pleasant.

To maximize the time with the SSS officer, be ready with your SSS number. The officer wants to be accurate with her answer, so she wants to acccess your SSS records before she gives a response.

Be ready also with your question. Your question should be clear. Ano ba talaga ang gusto mong tanungin at malaman? Isulat mo ang mga data, numbers or information para masagot mo agad yong officer.

You can also use other SSS communication systems for members' inquiries:

Text SSS
My.SSS at sss.gov.ph
Interactive Voice Responding System or Automated Telephone Service: 917-7777
SSS Phone Nos: 920-6446 to 55, 920-6401, Monday to Friday, 8 am to 5 pm
Email: member_relations@sss.gov.ph

Automated Phone Services for:

Metro Manila -- 917-7777
Baguio -- 446-5902
Tarlac -- 982-8739
San Pablo -- 562-9289
Naga -- 472-9795 and 472-8842
Cebu -- 234-2053
Davao -- 227-7273
Zamboanga -- 992-2014
Nationwide: Globelines subscribers can call 917-7777 toll-free


Note: The SSS hotline is closed on Saturdays, Sundays and holidays.

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451 Responses to SSS Phone No. or SSS Hotline is Now a 24-Hour Call Center Service

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I want free money said...

Inaabot po ba talaga ng more than 1 month ang processing ng maternity claim? 3 weeks to process and 3 weeks to verify?

PissedofwithpoorCS said...

I don't think they really want to service. I was calling a few minutes ago. I dialed for more than 5 times. After many rings, they just disconnect the call. What lame service!

christy arellano said...

MAGTANUNG LANG PO AKU,NAHINTO PO YUNG CONTRIBUTION Q LAST JULY 2011 NAIS KU LANG PONG MALAMAN NA KUNG I CONTINUE Q PO ANG PAG CONTIBUTE PAYMENTS PESONALLY YUNG 7YRS KU BA NA CONTRIBUTION AY MA CONTINUE PO BA HANNGANG MAG 10YRS ? AT KAILAN PO BA AKU PWEDING MAKA LOAN ULI?KASI YUNG REMAINING LAON KU PO AY BINAYARAN NA NANG COMPANY Q NUNG NA RETRENCH PO AKO SANA AY MA2LONGAN NYU PO AKO ..........

JUST EMAIL ME FOR REPLY CHRISTYARELLANO54@YAHOO.COM.

Romel Balucio said...

nag lagay pa kayo nang email add nang hindi naga reply.

benchTO said...

bad trip ang service nang SSS staff..akala mo kung sino na silang nagwo-work duon eh kung wla lang naman silang mga kamag-anak na nagtatrabaho duon eh hindi rin naman sila makakapasok, ay pinoy nga naman...nakakahiya ang style

Kaydee said...

Hi everyone, thanks for commenting. Try calling late at night, when there are not so many people calling...

Kaydee said...

Hi Christy, yes, you can continue as Voluntary. Since you were an Employed member before, it's easy to continue as Voluntary -- just pay your premiums using RS5 form at Bayad Center, SM Business Center or SSS cashier. Check Voluntary in the form. Then enroll in online SSS so you can check your payments and other SSS records.

denverzalds elarde said...

good day.
usto ko lang po malaman, bakit po ba mabagal ang proseso sa paglipat ng pension na galing sa tatay ko (who just passed away) para sa ermat ko. My Father was died last August 25, 2012 and we completed all the requirements and submitted to the nearest branch last November 2012. As per advised by the branch staff,we will wait two months for them to give time to process and evaluate the said request, and they will just informed us through text if it is already available. Its been 4 months wala pa pong advise at wala pa pong nangyayari sa pension ng nanay ko. We're just worried because my mother is also old, baka mawala nalan siya di man lang niya nagamit ang iniwan ng tatay ko para sa kanya.
Please give us the exact time frame in which SSS directed its employee to comply a certain request.Thanks.

Kaydee said...

Hi denverzalds, go back to your branch and inquire again. Or call the SSS nos. listed above preferably late at night.

waldo torres said...

Good evening!
I just checked on the SSS website and saw the loan application status saying: CHECK GENERATED and it also included a check number and date. Does it mean my application was approved and when can i get check? Hope you could provide me info. on this matter. Thanks!:)

khulet said...

Hi. Ask ko lang po nag file po ako ng mat2 ko nung dec5. Since 60days na po sya nung feb5. Nagfollow up na po ako. Ang abi po saken pinrocess lang po sya nung jan23. May assurance po ba koh na makuha ang checque on march23? Sobra tagal na po kasi eh. Parang di inaasikaso. Please response thanks.

Khulet

rain john said...

wow grabe namn lahat ng line busy anu ito naka hung lahat. alam ko sss ginawa para private individual pero service parang pang goverment. wala na ba talaga paraan para maayos service ng sss? ang sarap pakinggan nakalagay ngayon sa sss Now you can call SSS in the early evening, late evening, late night, midnight, or at dawn! The new SSS hotline is now a 24-hour call center service, from Monday to Friday. sarap diba? pero try u ilang oras kana nagdeal lahat ng number busy! sorry na lng sa umaasa lng sa pagbabago pero parang wala parin. :(

Kaydee said...

Hi Waldo, yes, if you're employed, your HR will give your loan check to you in about a week. If you're voluntary, OFW or self-employed, you will receive your check via registered mail, delivered to your home by your postman in 2 to 3 weeks.

Kaydee said...

Hi khulet, have you registered online? Check if your check is already generated. From date of check generation, you wait for 1 month or more. Your postman will deliver your registered mail with check inside to your home address

Kaydee said...

Hi rain john, please email SSS and write about your bad experience. Put in your Subject: 24-Hour Hotline Always Busy. I understand very well your frustration, so please do something about it. You think it might not matter, but the more emails writing about this 24-hour hotline to SSS, SSS might take notice. If PLDT, a big company that earns billions, also makes its customers wait for hours after hours, how much more for SSS, which is nonprofit. I'm not defending SSS, but let's give them some leeway and time to improve their service. So let's email SSS about its hotline.best regards

titSEr dArwiN said...

Hi po! I was also trying to call , but it was in vain. :-( Ask ko lang sana bakit di nagaappear yung mga amortization fees ko for a year? Pero ay resibo naman ako , sa bank kasi hinuhulog ng HR namin,,,small company lang kasi.Di rin alam ng HR. adik ata, di alam responsibility...hayzzt. Tsaka may 1 month akong delayed amortization, pano ba yun, babayaran ko na rin ba yun kasabay ng last month of amortization ko para makapagloan na ulit ako ng bago?
Salamat po~

Denver Collins said...

Just want to ask po if kailan po ako puede magrenew kasi it prompted po that transaction is not granted po kasi may next renewal po is April 1, 2013. I checked it and apply po sana online pero still i cannot access it po.

Thanks po, I am looking forward po na makapagregister na ako at makapag renew na po.


Dexter

rea joy domingo said...

tnong ko lang po kung pwde ako magfile ng maternity loan, hnggang december last year lng po ung hulog ko. .nagresign kc ko sa trbho ko nung mabntis ako. .pwd po b?. .

coleen ebora said...

I agree! Agree! Agree! Nakakagalit ang sss. sayang sa oras ang pagdial! 24 hour call center service kuno!

coleen ebora said...

same scenario...

Tin Fabunan said...

hello! please help me, what to do. i badly needed a money for my daughter's tuition fee... april 4, 2013 nag pa-pass ako ng salary loan form, pero hindi tinanggap at may nilagay na note na with condonation - can renew loan on JULY 1, 2016!!! my goodness, after 3 years! and besides clear nako sa loan ko!

Tin Fabunan said...

oo, pwede ka magfile ng maternity loan. ako kasi last contribution ko sa sss - april 2007 because i left for doha qatar, then nagfile ako ng maternity loan ng november 2007, nakapag claim naman ako magcocount kasi sila ng last contribution mo 6 months backwards. please file as soon as possible para maka claim ka ng maternity benefit...

cash crate said...

Hello, nagfile kasi ako ng maternity notification through online. May narecieve naman ako na notification together with my transantion no. I'd like to ask kung enough na ba ito as Mat-1 or kelangan talaga magsubmit ng form sa SSS para mastamp. Nasa abroad kasi ako now. Salamat sa reply. I tried to email them kasi until now wala pa ako narecieve na reply from them.

Belle

Sandy Tagayun said...

Hello...Ask ko lang po kung sakaling magrequest ng resetting ng aking mySSS log in account kasi po nkalimutan na tlaga ang Username at Password...Instead of calling SSS hotline, pwede po bang direct na magfile ng request sa nearest branch with the following requirements...at anu po ba yung mga requirements?

Hassle kasi ang tumawag eh...laging BZ...thank you.

Roger said...

@ sandy tagayun: please try to use your email address na ginamit mo pag create ng SSS account,..para yung username at password doon na nila e send mismo(auto generated siya)..

Edward Dela Cruz said...

hi po,
ask lang po if ganu po katagal ang processing ng Online Salary Loan Application?, kasi po Check Generated na po ang status nya online since April 9, employed po ako. and 1st time ko pa lang po magloan

Kaydee said...

Hi Edward, if it's delivered to your home, it will take about 2 weeks. My friend's educational loan check was delivered via registered mail to her home 13 days after check generation.

Kaydee said...

Hi cash crate, yes, I think online maternity notification is enough. Keep your notification response and transaction no. and check from time to time if your account displays "Has filed maternity notification". I think you should also print your notification response. Here, check the name Halee and she said SSS told her online maternity notification is enough. SSS maternity notification online

Kaydee said...

Hi Tin, are you enrolled in My.SSS? So you can check your loan records? There could be errors in your records. If your loan is not yet cleared, go to SSS with copies of your payment receipts and letter of request asking them to post your loan payments. Include in your letter your list of loan payments with transaction nos., dates paid and payment amounts.
One of the requirements in applying for the educational loan is that one should not be delinquent in other loans. There can be other loans, but they should be updated.

Kaydee said...

Hi Denver, check if your recent loan payments have been posted. There are 2 conditions for renewal: At least 12 months have passed since the issuance of your old loan, and you have paid at least half of your loan principal.

Glovie Manzanilla said...

Hi ask ko lang lang po, self employed na po ko and my last employment was jan. 2013. di bale yung february and march po ang hindi ko pa nahuhulugan. eligible po ba ko magloan as self employed since my contribution reached 40? And and trabaho ko na lang po is magtinda. please let me know.

Kaydee said...

Hi Glovie, yes, you're eligible, even if you did not pay Feb and Mar, as long as you have paid your contributions for 6 of the past 12 months. I suggest you enroll in My.SSS so you can file your loan online. You can also check your loan eligibility online.
How to Enroll in My.SSS

Roan said...

Hi KayDee,Yesterday I should supposedly create an online account in sss.gov.ph but i learned that my ss number already exist in thier data (means there is an account which was created using my ss number) BUT i don't have any knowledge that i made an online before in SSS, the ff are my questions :
1.Can they (SSS) tracked down, what IP was used creating my account in SSS
2. How can I be secure that I'm the one who only use my SS number? Is it possible that I can create my REAL account using my SS number >

P.S : I've come to idea that someone create an account using my SS number because when i tried to click the forgot password using my personal email the system prompt " Email does not exist


I tired to call sa lines nila po late mid night and early morning as 4 am
but lines were really busy.. kung pupunta na ko sa branch kung san ako kumuha ng sss masosolve po kaya ito or matutulungan ako??

jenalyn dee serato said...

hello po tanung klng , kc yung uncle ko my sss for 48months lng yung sss nya then namatay xa , nag file kami pra sa burial claim ang daming pngwa sa amin ,then we almost complete the requirements for final releasing na sa checke then biglang na hold agad, yung reason nmn nila,kasi daw questionable daw nga naka file xa nang sss, kc yung uncle ko mongolid xa physically pero mauutsn nmnin xa naglalaba nang kanyang sariling damit,naglilinis nang bahay, naqghihilot sa palengke pra magfka pera at the same time xa ang nagbbntay sa akin when i was still a baby, pati sa bby ko ngayun. physically lng xa mongoloid pero my pera xa in his own,nagttrbho xa. anu aba ggwin nmin sayang nmn din, kc puno na kmi sa utang after nya nahospital,namatay xa agad,.

bryan pantas said...

Hello Kaydee,

just would like to know to whom can i make a follow-up with my status updates with my loan. it's almost a month and my loan doesn't get any updates.

cash crate said...

Hi Kaydee,

Just wondering kung if once maissuehan ka ng check like for maternity ilang days or months ba ito bago maexpire. Nasa abroad kasi ako and wala naman ako account sa PH. So plan ko nalng magfile thru my representative sa PH once malapit na ako uwi para di matagal paghintay ng check.

Kaydee said...

Hi Kaydee, checks become stale or invalid after 6 months. Hope you open a savings account later on when you arrive for future needs. best regards

Kaydee said...

Hi bryan, call the SSS hotline above. Is this about loan payments? yes, sometimes the posting and updating takes a long time specially if you're paying through banks. Keep your receipts.

Kaydee said...

Hi jenalyn, is your uncle's RS1 form approved and stamped by SSS? Do you have it? Or did you register him as your household helper? Did his RS1 form show that he was a household helper? The SSS might consider it a fraud if the occupation written on the form was a job impossible for him to perform. I'm curious how did SSS come to know that he was a mongoloid.

Kaydee said...

Hi Roan, yes, you go to the nearest SSS with your valid IDs, and tell them somebody registered online using your SSS number, so they can check this online account. If you have proof of address like meralco, so you can also show your address, and your birth certificate, it would be good, in case they ask. I hope you resolve it asap. That's disturbing to me. Are you employed? Because others can know your employer no. , which is one of the data needed when registering online.

Kaydee said...

Hi Tin, thank you for responding to rea.
Rea, this is how to count backwards na sabi ni Tin.
Semester of Contingency

Jelo Paglingayen said...

How many percent ang company contribution sa SSS ng isang empleyado???

bryan pantas said...

Hello Kaydee,

hotline are all busy(morning/afternoon). In updating status such as this, does SSS have any Standard procedure? And just would like you to know i pay directly to the SSS.

Appreciate your assistance, thanks.

rechell said...

Hi SSS Admin,

Just want to follow up the reposting of my actual premium contributions,my previous employer have changed their status from voluntary to employed kaya daw nawala yung mga previous contributions namin.I have signed already the waiver form for the reposting request but until now it's not yet posted as I've checked online.Ano po ba SLA nyo for reposting?I'm having difficulty in calling the hotline coz it's always busy tone.Please help me with my concern.Thanks:)

Kaydee said...

Hi rechell, what waiver did you sign? What was the purpose of the waiver? When did your previous employer remit your contributions? Where did they remit? Bank or SSS cashier? How many monthly contributions are you following up? If 2 months have passed and your contributions are not yet posted, ask your previous employer a copy of the machine-stamped RS5 form and collection list, so that you can follow it up with SSS.

Kaydee said...

Hi Jelo, an employee pays SSS 3.33% of the salary credit, with 15k pesos as the maximum salary credit.

Kaydee said...

Hi bryan, since you paid at SSS and you have the receipt, and you're sure you wrote your SSS no. and name correctly, I think you don't have to worry so much...
unless you need the loan to be updated for renewal.
We are paying at Bayad Center and our loan payments get posted after 3 or 4 days only. But there was one time when our payment was posted after 1month and 12 days.

Riema Lashie said...

hi kaydee

ask q lang, my last contri ko is july 2012 after dat hnd n ako nkapghulog kc nagresyn aq dahil buntis aq. nanganak ako nung march 3 2013. ask ko lang kung pwd pa ako makakuha ng maternity benefit??. employed n aq ryt now start aq nung april 2 2013

Catherine Romero said...

Hi!

Pano po maoopen ang account ko sa .sss?? pag inenter po ang username, mssend sa email add ang password? but the problem is, nd na po gumagana ang email add na niregster ko sa .sss...kya nd na rin po mcchek ..papano po kaya??

Salamat

Jaypee Dioneda said...

Hi!

Til now wala padin yung SSS ID ko. wala sa head office ng SSS, wala sa Quezon City post office at wala din sa post office ng Paranaque!! eh nasan pala ung ID ko.

sana matulungan niyo ako!!

Kaydee said...

Hi Jaypee, are you enrolled in My.SSS? Click Online Inquiry, then Member Info, then SSS ID. You can see there when and where your photo was captured and when your ID was generated. Then wait for it to be delivered to your home address.

Kaydee said...

Hi Riema, yes, you're eligible for maternity benefit. But the problem is about maternity notification, which you should have submitted to SSS before you gave birth. Try filing your claim, and pray they will accept your reason why you were not able to submit your MAT1. Are you willing to take your chance? File as Separated since you gave birth when you were unemployed, and I think your status at SSS is not yet Employed, as your contribution with your new employer has not been paid and remitted. Check our online account, or enroll if you're not yet enrolled at My.SSS at sss.gov.ph . Get a certification of separation from your employer stating your date of separation and that they did not advance you any maternity benefit. Get also a signature specimen card (L-501 form) from your employer. Bring them this L-501 form because they might not have it. best regards. Hope you can comment later on that you were successful.

Kaydee said...

I meant "Check your online account..."

Kaydee said...

Hi Catherine, try registering again after a few hours or the next day. If it still replies "SSS ID already registered", you go to the nearest SSS branch office or call the SSS Hotline 920-6446 to 55 or or email member_relations@sss.gov.ph or find SSS Facebook page and tell them you made a mistake in enrolling in SSS online... that you wrote an invalid email address.

Marilyn Loyogoy said...

totoo ba hotline na yan? masakit na kamay ko sa kaka dial ng telephone busybusybusy!

drifter23 said...

hi, good day po! lately ko lang nalaman ang biggest problem ko with my sss account. ask ko lang pano ipacancel ang sss account ko, 7 years na ko member pero ang laki pala ng problema ko sa sss ko kasi ung first employer ko ginawa akong self-employed na supposed to be dapat employed kasi employee nila ko, kaya hinihingan ako kng sss ng documents na magpapatunay na may business ako since self-employed dineclare ng first employer ko, then ung third employer ko hindi nakalagay ung coverage ng contribution ko na i think mga 3 months. kaya dami kong problem with my sss account, pinagpasapasahan na ako sa main sa east ave and then sa malapit sa branch ko. kaya id rather cancel it kaysa sobrang sakit at sama ng loob ko sa pag-ayos. pati id hindi ako pinacacapture becoz of that documents.

Kaydee said...

Hi everyone who cannot contact SSS through the hotline, please comment also on the Facebook account of SSS, so SSS will know that their present call center capacity is not enough. Login at Facebook, and then search SSS; click the official account of SSS

Kaydee said...

Hi drifter23, is your first employer still operating? Can you contact them? Tell them what they did, and tell them to correct it. It might be already difficult for them to register you as their employee, since it's 7 years ago. The least they can do is to issue you a certificate certifying that you earned commissions from them as a self-employed salesman or sales representative or independent contractor -- That way, you can justify your self-employed contributions 7 years ago.
On the other hand, ask SSS if they can just refund you your premiums since you were not registered formally as self-employed. But do your best to make your previous SSS contributions credited and to have your Date of Coverage -- it's good to have pension in old age.

Jayson Flores said...

hi. hindi ako makapag avail ng salary loan. Heto ang sabi
"Loan balance is greater than 50% of the total Principal. Outstanding Loan balance : 6,237.97 should be less than or equal to 5,750.00"

pro tapos ko na sya bayaran as of april 2013. monthly kinakaltasan ako for two years na.

Naconfirm ko sa employer ko na nagreremit sila ng payment. Baka daw di pa pinopost ng SSS ang payments.

Ano kaya pede ko gawain? tnx

jho said...

Good Day, ask ko lng nag file ako ng maternity benefits almost 2 months na wala pren dumarating saken, pumunta ako sa malapit na branch sa lugar nmin ang sabi saken ng teller sa ss dumating na daw po nung march 26 pa nasa post office daw, sabi ko kung pwde ako nlang magprocess ndi daw pwde kaylangan ung company daw mismo kc sa company nakaregister, finalow up ko nman po sa company until now wala pren action na ginagawa.., ang sabe saken ng company dapat daw po edeliver ung letter sa kanila wala nman po dumarating sa kanila, pano kung next year pa next year koren maku2ha ung benefits ko.., ask ko lng po kung pwde koren ba i advance nlang sa company ung perang maku2ha ko sa ss, pls help me nman nid kuna po kc ng pera pra sa binyag ng baby coh un lng po inaasahan ko tnx sana matulungan nyo ko ito po email add ko jhosumooc@yahoo.com

Marvin Quintana said...

Hi. Ask ko lang po if pede kaya ako makapag-loan sa SSS kung unemployed na ako as of now? Resigned na ako, last day of work ko is February 16, 2013. May contributions ako for 37 months. Kung sakali kaya, pede ko ituloy ang contribution as voluntary? Magakano po kaya pag voluntary na? At ilan percentage po ba ng total contibutions ang pede ma-loan? Thanks in advance sa help.

Kaydee said...

Hi Jayson, sorry, but you need to wait for SSS to post your recent loan payments. If your employer is remitting through a bank that does not have an e-payment link with SSS, remittance to SSS takes time, so posting takes time.
But if you've been paying for 2 years already, your balance should be smaller. Are you enrolled in My.SSS? So you can see your payments and check if there are gaps in the remittances... This is how to enroll online.
http://sssphilippinesnotes.blogspot.com/2013/02/how-to-enroll-in-online-sss.html

Kaydee said...

Hi jho, are you enrolled in online SSS? You can check there the status of your maternity benefit. If it says Check Generated or Settled, then your check is already in the postal system. You can visit your local post office (registered mail section) and ask about your registered mail from SSS.

Kaydee said...

Hi Marvin, yes, you can apply for a loan even if you're unemployed. You have paid contributions for at least 6 of the past 12 months, so you're qualified. The amount of your loan = your average salary credit for the past 12 months.

Kaydee said...

Marvin, enroll in My.SSS, so you can check your records. You can also apply for a loan online.
http://sssphilippinesnotes.blogspot.com/2013/02/how-to-enroll-in-online-sss.html

Razz Palaganas said...

gudpm! my salary loan check was generated last May, 06,2013. Asked ko lang po kung kelan nman po ito ifoforward sa post office for mailing? at ilang days pa ang hihintay para marecieved yung sss check loan?

charvie guevarra said...

hi ask i would like ask to how can we get the sickness reimbursement of one our employees,according to the IVR the check was generated last 03/27/2013 but until now we haven't received any mail from the main office and we are about to claim it at the main office

When I called the SSS hotline number I spoke to 2 reps, they told me almost the same info but one thing confuses

the 1st rep told me that our authorized Rep needs to bring 2valid ids of our authorized signatory which is the President our company

the 2nd rep told me that our authorized Rep needs to bring the valid id of the employee whose claiming the reimbursement.

Which is Which? And also is there a specific day and time when can we claim the check at the main office?

Thanks in advance =)

Jaypee Dioneda said...

Hi!

yes of course! i enrolled to SSS and i know where my id's was captured, last 2011 pa cya actually but until now wala padin sakin then i finally found out nawala ng philpost of pque ang ID ko....kaya ngayon nagpapagawa ako ng affidavit of loss kahit hndi nman ako nka wala tsk tsk.....

Thanks,

Jayson Flores said...

Thanks kaydee for your reply! enrolled already..:)

Jayson Flores said...

From My.SSS: TR date and post date are 10 months apart. Can you tell me if this is normal? Or should I call the attention of SSS? Thnaks in advance kaydee...

enrico manuel said...

good day sir/ma'am this is enrico manuel from masantol pampanga.my sister( ma. kristina cassandra d. manuel) (sss no.3388511340) was past last december 2012.and her burial benifits was claim on february 2013. and then we file for the death claim benifits by feb. 7 2013 on sss san fernando pampanga branch. till now almost 3 1/2 months the last benifits of may sister was unclaim.we hope for the fastest action for this problem.thanks

Michael Hernandez said...

Nag-apply po ako last August 09,,2011 dito sa SSS Davao Branch. Ung address na nilagay ko ay Naujan Oriental Mindoro para ipick-up ung SSSID pero dito na po ulet kasi ako nagwowork sa Davao kaya hindi ko nakuha sa mindoro. As per CS nagawa po ung SSS ID ko last May 08, 2012 pa. pwede po malaman kung naibalik na po ba ung SSS ID sa Quezon Main Branch? if naibalik na po doon? kelan po nio mai-forward sa sss davao ung ID ko para mapick up ko po dito un.thank you.

Ref#-0111-01624300
SSS#-34035-9406-8

Sheila Poserio said...

Hi! Just wanna enquire on how to change my coverage status from self employed to covered employee? When i checked my acc i already have 37 mos contribution but its still not allowing me to apply for salary loan for d reason dat i dont have date of coverage..hoping for you response..thanks!

Kaydee said...

Hi Razz, based on comments on online forums and my friend's experience, your check will be delivered to your address within 2 weeks from date of check generation. If you're employed, the check will be delivered to your office.

Kaydee said...

Hi charvie, sorry I cannot answer you accurately, because I don't know how they decide which type of check to mail and which type of check to file for claiming by the company's rep. I've read some comments online by employed members that their checks were sent thru the mail. About the 2 valid IDs, the authorized rep's IDs should be enough -- that's why he was authorized previously -- but to save time and effort, your rep should bring the member's IDs in case SSS requires them.
I think there's no specific time for check pick-up unless the date and time was written in the acknowledgment stub.

Kaydee said...
This comment has been removed by the author.
Kaydee said...

Hi Michael, have you requested SSS to forward your ID to SSS Davao? Email SSS again. Or do you have someone in Oriental Mindoro whom you can request to ask the SSS branch there if your ID is there already? It might be faster if you can authorize someone to pick it up for you, with your other valid IDs. But I'm not sure yet if SSS allows that. You can also post at the Facebook page of SSS.
I hope it will not take a long long time for SSS to match your request of forwarding your ID and your new SSS branch to actually finding where your SSS ID is, among thousands of IDs being sorted, sent out, returned and resent.



Kaydee said...

Hi Sheila, are you employed now? Has your employer registered you with SSS? And has your employer paid your first contributions? If yes, then the date you were registered by your employer will be your date of coverage. Your member type will be "Employed".
About your contributions as self-employed, did you pay SSS contributions without first going to SSS and submitting an RS1 form for approval? If you have a SSS-approved and stamped RS1 form, go to SSS and ask them to put your Date of Coverage. If you did not submit an RS1 form before, it's sad to say but your previous contributions are "on hold". Your contributions will not be lost; they are still yours. But they will be posted properly only if you become employed and registered properly, and then later on you become voluntary. Your previous payments as "unregistered" self-employed will be posted during your voluntary membership.
If you're not employed now, but you have proof of source of income and IDs, you can register properly as self-employed using RS1 form. After approval of your RS1 form, request SSS to credit your previous payments to dates they deem correct.

Kaydee said...

Hi enrico, please post your request at the Facebook page of SSS. SSS might be taking a longer time because of backlogs and lots of claims.

Mcking said...

Hi Kaydee,

I just had an accident with in the company premises on working hours last april 26, 2013. Na-employ ako sa company ng march 2013. Ang tanong ko lang kung meron ba akong makukuha sa SSS kahit wala akong hulog nung last semester before the semester ng accident. May nabasa ako dun sa sss.gov.ph ung EC or Employment Compensation program. Maa-avail ko ba tong EC na to kahit wala akong hulog sa SSS before the semester na nangyari ung accident ko, o wala na talaga akong makukuha ni singko.. salamat sa reply.

Sheila Poserio said...

Thanks for the response.im currently employed but i started paying my contributions as self employed..ive lost my rs1 form..how can i change my coverage status? Is it my company's responsibility or do i need to go to sss branch office to fill out a form? Coz with my online acc its telling me im inelligible as i dont have date of coverage..

Sheila Poserio said...

Thanks for d response.im currently employed but i started paying my contributions as self employed then eventually i got a job but im not aware if there's a need to update my status coverage..and when i checked my online account im inelligible coz i dont have date of coverage..i wanna know is it my company's responsibility or do i need to go to sss branch office to fill out a form for d said concern?

Kaydee said...

Hi Mcking, is this your first job? Were you deducted your SSS contribution for March 2013? Was it remitted to SSS? Sorry I'm not very familiar with EC, but reading the SSS EC law, I think you are covered by EC even if you had no contributions within the 12-month period before the semester of accident, as long as you have at least one monthly contribution from which they can compute your benefit (if you were temporarily was not able to work). But the problem is about your first contribution if it was paid to SSS, or if it was not yet paid because of payment scheduling issues. Your HR can best answer your question. They should know about EC. You can ask others too, as this is my first time reading the EC law.

cha gie said...

Hi Kaydee thanks for your response =) Godbless

Jayson Flores said...

From My.SSS: TR date and post date are 10 months apart. Can you tell me if this is normal? Or should I call the attention of SSS? Thanks in advance kaydee...

mei perez said...

Hi. I'm trying to call SSS pero kasi po busy lahat ng line. Gusto ko lang po malaman if paano paggawa ng report ng loan. Thanks. :)

Mcking said...

thank you kaydee. i asked our HR pero ang lagi nilang sinasagot ay wala daw talaga akong makukuha. nakakainis, pero umaasa parin ako haha. And I think di rin sila sigurado kasi 1 tao lang ang HR namin bago palang kasi yung company, parang branch lang kami. And about sa past jobs ko, meron ako kaso 5 years ago pa kasi nag back-to-school ako at 2012 na ako natapos. And I think nahulugan naman ung mga previous jobs ko ung SSS ko pati narin ung present job ko. Well meron ka pang mahuhukay na info please tell me. Maraming salamat ulit.

Sheila Poserio said...

Hi! I've been at SSS pasay branch and it seems they're not sure of what they're doing. They just asked me to make a letter to have my contributions be consolidated.may i just ask how long does it usually takes before i can get a confirmation regarding my request? SSS pasay cant give me a time frame..

Akisha King said...

Hi. About my salary loan,check generated na po status online. ask ko lang po kung pwede ako na po kumuha ng check sa sss branch para mas mabilis?..thanks po

janith empic said...

hi i have an sss account cant access it anymore forgot password and username dont even have access to my email.try calling sss hotline calls d'dnt go through. please hel.
thank you and godbless

Razz Palaganas said...

gudpm!! its 2 weeks from now, pero wala pa din me nererecieved na check,my sss check loan have been generated last may 6, 2013 but until now wala pa,san ba pwedeng magfollow up ng status ng check loan ko, i am employed right now db dapat within 1 week nareceived n dapat ng company but until now wala pa din.

Razz Palaganas said...

may check loan have been generated last May 6, 2013. i am employed right now. all i know is that delivery of check loan is 1 -2 weeks but until now wala pa din kami narerecieved. san po ba pwedeng mag verify ng status kung nasaan na yung check loan? pleased advised thank you very much..

Monette Abad said...

hi gud pm ask q lang po sana kung pwd naq kumuha ng sss id kc po nagpa change status kc aq eh.sav kc after a month pa daw balik aq kelangan maayos muna papers q bago aq mag e6,eto po sss no. q 3370798120.tnx po

jaja tolentino said...

"Now you can call SSS in the early evening, late evening, late night, midnight, or at dawn!...DAMN! eh wala ngang oras na hindi busy tone ang maririnig mo pag i-dial yun alin man sa number given..ang dami na ngang number wala pang maging available!!! GUARANTEED 24 HOURS BUSY TONE!!!

jasmin geda said...

Hi I just want to ask solution to problem we encountered using the SSS-LMS or Loan Repayment Diskette System. At first we are able to encode data on the program but when about to select the option "Generation of LMS Diskette" an error appear "Error 70 in Copying file" and a prompt OK, so I enter and back to the selection again of Generation of LMS Diskette and the error appears again and again. So I go Back to Main and choose the option Report Generation and click the option Transmittal list, another error prompted "Application-defined or object-defined error", when I click the option Employee File "Error printing employee details" appear. I try to resolved this problem by going to SSS Parañaque branch but they just dont know also how to, they give the number of SSS head office 9206401 and I was told to call the numbers 9206446-55 instead. I have tried so many times calling all the given numbers even at night but to no luck still busy tone was an answer. That's why I'm posting here hoping you can help me with this matter, thank you.

isyumaestra said...

How can I know If may payment in loan condonation alreaded posted...I will finishing the payment this July. In SSS website there's no confirmation or visibility there. Call SSS hotline is the only means of getting the confirmation...and it seems mapupudpud mna mga daliri mo at matotorete ka sa pag aantay ng SSS personel dhil laging BUSY..... :(

Jessielyn David said...

Mapabranch or main hindi marunong sumagot ng telepono.

isyumaestra said...

Where or when SSS will have a visibility of loan condonation...pls have a time for response.,please?

Roldan Arnasan said...

hello

Roldan Arnasan said...

Itatanong ko lang po kung pwede pa bang hulugan yung mga hindi nahulugang contributions. Last July 2012 pa yata yung last hulog ng Company ng asawa ko. Nagresign na po kasi sya that time.. then hindi na po nahulugan ang (Aug-Sept-Oct-Nov-Dec 2012, Jan-Feb 2013) then nag voluntary member po sya at nkapaghulog nmn for the month of March & April 2013. Pwede pa po ba hulugan ung 6 mos na hindi nahulugan? Kung pwede pa paano po ba ang proseso? Maraming salamat po!

carla salalac said...

Hi since i can't reach any of your hotlines, I hope you could reply to my query.

What does ' Date of Last Payment' mean? This is reflected in my father's dead pension claim? FYI, I didn't sign up for lump sum.

Joel Balquin said...

I paid a partial of my salary loan last April 18 but up to this very moment, my payment is still not posted and the penalty is increasing everyday. What happened to the 24-HOUR hotline number if all numbers you dialed are busy?! Even the member's assistance email address are not responding. I think SSS should do something about this. We are the one paying for their salary and they should give their full service to us.

mheann said...

tried to call ung hotline daw nyu, ndi nmn macontact prang pang press release lng, inquire lng nmn aq ng status ng lump sum ng mother q...wla nmn makausap s hotline .pwee

Kaydee said...

For those calling SSS, try calling during non-peak hours -- after midnight or early morning. Write your complaints on the Facebook page of SSS.

Kaydee said...

Hi Joel, your penalties will be computed based on date of actual payment. Your online account shows additional or increasing penalties because the system does not yet know that you have paid already. Look at the date of "Last Payment Considered". Check also your Loan Eligibility -- it shows a different amount.

Kaydee said...

Hi carla, pension or lump sum is not a choice of the beneficiary. It is SSS that decides. If the member paid less than 36 contributions before the semester of death, the death benefit is lump sum and not pension.

Kaydee said...

Hi Roldan, sorry hindi na kasi merong payment deadlines. Employers lang ang puedeng ma-late mag-remit, pero they pay penalties. OFWs, voluntary and self-employed members cannot pay late. SSS payment deadlines

Kaydee said...

Hi, the last loan penalty condonation program was Sep 2012. SSS has not announced if it is implementing another condonation program this year.

Kaydee said...

Hi Jessielyn, please write your complaint at the Facebook page of SSS

Kaydee said...

Hi isyumaestra, loan payments paid at SSS, Bayad Center or SM Business Center are usually posted on the 3rd day... Yong payments namin napo-post naman on the 3rd day, meron pang on the 2nd day -- we pay at Bayad Center.

Kaydee said...

Hi jasmin, sorry I can't help because I don't have the LMS software. I googled SSS LMS online and there are posts about it. There are also comments; you might find what you're looking for there...because some are asking about the same error as yours. best regards

Roy said...

Hi Kaydee,

I filed educational loan last Wednesday and I was told that it would be encoded the next day. SSS staff told me I would receive a text if there were any problem with the loan I filed. If I will not receive any then I have to wait for the check generated. Until now, I have not received any txt messages yet. I checked online and clicked educational loan it gives a prompt stating "No Educational Loan Filed."

Can you help me with this without me calling or going back to the branch? I filed the loan Legarda Branch since it is the nearest branch from UE.

Joan Tria said...

Hi!

I just want to inquire regarding sa maternity benefits ko. d kc ako nakapagfile nung time n pregnant pa ako. last june 2010 ako nagdeliver. when i checked the sss online inquiry my 16000php pa ako na makukuha. what are the requirements?
matagal n rin ako nagresign sa company ko.

can you help me kung panu ko yun macclaim?

Jhojho Castaneda said...

hi po. ask q lang kung skaling mag apply aq for study now pay later ano2 po b ung mga requirements? tska how long po ang processing nun? thanx

Roldan Arnasan said...

ok.. maraming slamat po..

Roldan Arnasan said...

Good day! Ask ko lang po kung may makukuha po bang maternity benefit kahit naputol ng 7mos ang hulog nya (From Aug, Sep, Oct, Nov, Dec 2012, & Jan, Feb 2013) then naghulog sya as Voluntary Member for the month of March, & April 2013 (on going) almost 4yrs po syang naghuhulog bago naputol dahil nagresign na sya sa pinapasukan nyang trabaho last July 2012. Sa ngayon (June 5, 2013) buntis po sya 3 mos. & 2weeks. Kung magffile po ba sya ng Mat 1 may makukuha po ba kaya sya? Maraming salamat po!

Kaydee said...

Hi Roy, since you can't see it yet online, it's not yet encoded. When this educational loan program was newer, encoding was quick, but now there are lots of applications and the queu is long, so you might have to wait. Check from time to time.

Kaydee said...

Hi Joan, did you file a MAT1 notification before you gave birth? It's one of the requirements to get your maternity benefit. Documents required: your child's NSO birth certificate, SSS-stamped MAT1 form, MAT 2 form, SSS ID, operating room record (if CS), certification of separation from employment with statement that your benefit was not advanced to you (if date of separation and date of delivery is within 6 months)

Kaydee said...

Hi Jhojho, it now takes about a month or more. Click this to see information on SSS Educational Loan

Kaydee said...

Hi Roldan, yes, eligible siya. Magpa-stamp na siya ng MAT1 niya asap (must be before delivery), and she should continue to pay for May and June. She should apply for her SSS ID, if she doesn't have this yet, and enroll in online SSS so she can monitor her SSS account. My.SSS, online SSS

Beverly Turiana said...

hello all hotline are busy ..gusto ko pong malaman kung baket ngstop ung disability pay ng father ko assuming 1yr plng nmn ung letter po kasi ng sss n dumating dito noon 3yrs daw po ung disability pay? .. nrerenew po ba ung yearly? thanks badly needed

isyumaestra said...

Hi Kaydee,

Tnx for the ans. last time - I appreciate it...
Another..I will be finishing my Loan condomation this June 10 However, I still have my May and June for payment respectively this month of June as my ending date of condonation. I plan to pay the May due only on June 10 because of lack of budget and the other June Due on June 25..Is it ok, even the ending of my loan condonation is June 10 pa..papasok kya pa un june 25 payment ko just in case.

Nget Fhangetz said...

all lines are busy grabe naman..nagbigay pa kayo ng number ! parang ayaw nyu naman mag patawag almost 1 week ko na kinocontact laging busy! WTF!!!!

Genny Mendoza said...

Hi,

ask ko lang how to avail the SSS educational loan. Graduating kasi ung sister and need it for her expenses.

Joan Tria said...

hi kaydee thanks for the reply.

hindi ako nkapagfile ng MAT 1 before eh. possible po ba na marelease ko ang MAternity Benefit ko?

Arnel Ocampo said...

Hello Kaydee,

Ive been to SSS Branch in Binondo last May23 and filed a salary loan. The officer said that ok na daw yung application ko kaso i was not able to get the stab from him. I am currently employed. My question is, ipprocess pa din ba nila yung loan ko kahit na di ko nakuha yung stab? and 3 weeks n as of today. Kaso wala pa din feedback from sss. I tried to check on my sss acct online kaso ang nakalagay is " Member has no loan application filed. " Bakit ganun? Hindi ba connected ang online sa mga branches mismo? Please reply.

Kaydee said...

Hi Beverly, try mo ngang mag-inquire sa Facebook page ng SSS, or mag-inquire ka na lang sa nearest SSS with your father's ID and authorization letter and your ID.

Kaydee said...

Hi Genny, merong info dito: SSS educational loan

Kaydee said...

Hi maganda, mag-post ka sa Facebook page ng SSS para mabasa ng taga SSS.

Kaydee said...

Hi isyumaestra, I think okay lang, basta gawin mo yong sinabi mong payment dates...at saka patapos na naman na yong loan mo. Hindi ko kasi alam yong rules ng program that you availed of. But with the 2012 condonation program, SSS warns not to be deliquent for 2 months, or else they will cancel the condonation privilege. In your case, you will not be delinquent, you will just be late. And I think they were more flexible before in their past programs, and they became stricter with the 2012 program.
I'm not sure but there could be some penalties (a few pesos maybe) for late payment.

Kaydee said...

Hi Arnel, I think 3 weeks is too long for it to be not yet encoded online. Unless Binondo has lots of backlog and current work load. Sana kung nag-apply ka na lang ng loan online -- pero dapat nakaregister online din ang employer mo, kasi SSS will ask your employer to verify your employment online. If you have time, you can go back to Binondo and ask why your online account says "no loan application filed" after 3 weeks.

Kaydee said...

Hi Monette, yes, dapat maitama muna ang status mo bago ka mag-apply ng ID. Enroll in online SSS so you can track your SSS data.

Kaydee said...

Hi jaja, magreklamo tayo sa Facebook page ng SSS

Kaydee said...

Hi Joan, kung merong valid reason at merong proof itong reason na ito kung bakit hindi mo napa-stamp ang MAT1 mo before delivery, puede siguro. Pakitanong na lang sa SSS branch.

Roselle Jaclyn Trabajales said...

Hi good day!

Ask ko lang ko sana bakit hindi po ako maka-avail ng loan. May nag-appear na condonation program para sa dati kong loan pero hindi po ako naghuhulog dahil hindi ko po alam. Ngayon sabi sakin sa 2016 pa daw ako makakapag-loan. That is so unfair! Updated po ako sa contribution but then hindi ko magamit ang mga benefits. Please do something. Thanks sa response if any...

edge perl said...

hi ask ko lang po,kung bakit hindi po maka pag encode ng employee receord sa R3 PROJECT po ang tangging na encode lng po eh ung ss number tapos hindi na maka pag encode sa iba. tapos hindi rin maka pag update record, ung close icon lng ang na click? pls help po..


edge

Roy said...

Hi Kaydee,

Thanks for the response. Your website shows check number for educational loan posted on the 5th of this month. I just want to know if SSS would send it directly to the University where the beneficiary is enrolled or we have to pick it up.

Thanks

rachel park said...

hi ask ko lang po i was about to take for ID capture kaso d tinaggap kasi wla akong middle initial i was born out of wedlock, pero bat ganun? d ko nman cguro ksalanan un, cnabihan ako magdala ng nso so ganun umuwi p ko pagkatapos biglang sinabi na d ako mkaka capturan mag aantay p daw ako ng 1week.. ano po ang maaadvise nyo? bat nman sa pag take ko ng board exam at passport wla nmang tanung? pls kindly answer me regarding this matter.. thanks

Roldan Arnasan said...

hello po! tanong ko lng kung pwede po magpasa ng MAT1 application sa Binondo, Manila kahit po taga Las Piñas ung member? At pwede po ba na ibang tao ang magpapasa? wla na po bang ppiramahan ung member kundi ung MAT1 application lng? kailangan po ba ng original ang ipapasa na ultrasound? maraming salamat po..

Remalyn Portiz said...

same scenario... sss pls reply... I also want to know kung gaano katagal yung pagpapadala nyo ng checke... I'm from zamboanga city.. may salary loan was approved May 30, 2013..

Kaydee said...

Hi Roselle, did you avail of the loan condonation program? Merong instructions doon sa condonation application form about loan renewal, na ang loan renewal ay 2 years after matapos mong bayaran ang salary loan mo.
You can avail of other benefits, such as maternity benefit or educational loan, while you are paying your salary loan.

Kaydee said...

Hi rachel, gusto lang makasigurado ang SSS ID officer na tama ang pag-input niya sa mga names para wala siyang sagutin sa mga boss niya. Baka first time niya pa lang maka-encounter ng no middle name. Siguro later on sa mga next transactions mo that involve registrations, bring your birth certificate to prove you don't have a middle name

Kaydee said...

Hi Roldan, ang instruction ng SSS is to submit nearest your work or your residence, so sabihin na lang ng magsa-submit na doon siya banda nagtatrabaho. Bigyan mo na lang ng authorization letter at isang ID yong representative mo, para sure, kasi merong mga SSS officers na strict. Sorry, am not sure about xerox ultrasound, pero puede na siguro. Dapat makuha ng representative mo yong MAT1 copy na stamped by SSS.

galoy said...

Hi I cannot access online because my old email add is already deactivated by my previous employer. I already sent this issue through email but theres no response. I really need to monitor my loan payments and contribution by our company. Can you help me pls! Thanks!

Kaydee said...

Hi galoy, do you mean you also forgot your My.SSS username or password or both? If yes, then be patient in calling SSS. Try also the Facebook page of SSS. Email again SSS and write this on Subject: Please Reset Online Registration -- Cannot Access Email Address

Mary Janice Ele said...

My claim for addtional payment for my maternity benefit is denied dahil nakalimutan ni employer to attach thevoucher evedencing payment.and after that employer said naibigay na nila yung voucher, how long does it take pa ulit to process? Since last february 2013 pa. Until now wala parin. Sana under the law na na iadvance ng employer mga maternity benefit sa empleyado. I gave birth august 29,2012 mag 1 year old na anak ko hindi pa kumpleto maternity claim ko. Ito ba ang tinatawag na benefit?

van said...

ano o ibig sabihin ng NULL sa loan status ko.?
nag apply ako online

novy oliveros said...

hi po!,im contributing as self-employed tpos nun ngbayad po ako ng month of may napunta po sya sa voluntary contribution?, may epekto po b ito kung meron po ano po ang dapt kong gawin?

Kaydee said...

Hi Mary, do you mean there were contributions within the 12-month period before your semester of contingency that were not posted when you filed your maternity benefit? Nai-file ba talaga ng employer yong request for recomputation in your behalf? Ang alam ko diyan is mag-submit ng letter addressed to SSS asking for recomputation of maternity benefit, stating the reason for recomputation, dates and amounts of contributions that were not considered, date and amount of check received, and maternity details, such as date of delivery and date claim was filed.

Kaydee said...

Hi van, that means your loan application was not yet processed and encoded. Are you employed? Your employer must also be registered online, kasi ive-verify ang employment mo through the online account of your employer .

Kaydee said...

Hi novy, did you register as self-employed before and was it approved? And did you stop contributing for a while? Or were you employed before? Kasi Voluntary ang member type or status kapag dating employee, or dating OFW or dating self-employed. Pareho lang naman ang benefits at payment deadlines ng self-employed at voluntary, what's very important is you have a Date of Coverage -- this can be seen in your online account.

Kaydee said...

Hi Remalyn, it can take longer in the province. Registered mail even takes longer because the mail has to be recorded at every transfer or movement. You can follow-up with your postman at the Registered Section of your post office.

van said...

I checked online and the check was already generated. Im just wondering how will i know SSS already send it to the post office. I'm planning to get the check directly to our post office.

van said...

By the way, as of now I'm voluntary member

novy oliveros said...

Hello po!, yes ma'am nka registered po ako as self-employed almost 4 yrs n po ako ngbabayad eto po un 1st time na napunta sa voluntary contribution un hulog ko,,,,gsto ko pong taasan un hulog anu po ang pde ko pong gawin

Roy said...

Hi Kaydee,

As per SSS website, educational cheque was released 06/05/2013. Until now I haven't received it yet. Will it be sent to my home address? Is there in a way to pick it up? How can I track it? Classes already started and my beneficiary is not yet officially enrolled. We were give until the 27th to submit the cheque to University of the East. Please advise.

Malou Santos said...

I had Hysterectomy last June 4, 2013. My doctor advised me to file for Disability like what her other patients did. I submitted my documents to my current employer for procssing. My questions are:
1. How long ang processing ng Disability claim?
2. Can i avail of the Disablity Claim simultaneously with the Special Leave availment under Magna Carta?
3. I simulated an DDCF claim in the SSS website. Is this the same sa Disability?
4. Sa simulation, nakalagay na computation is 6,500+ - is this the actual amount or is this a monthly thing? Those I talked to who have availed of the Disablity claim received more than 65k lump sum.

Appreciate your kind reply.

engr.reyesjr said...

hi po npakahirap po pla tumawag sa SSS hotlines...problem ko na iraraise sna is hindi ko po maaccess this week ung online salary loan application, hindi lumalabas ung links for loan na dati ay nasa "Transaction" button. I've already did few online salary loan applications with no problem before, but no luck talaga since last week till now..do you have same experience po this week? Or are they still allowing that online salary loan application?

Kaydee said...

Hi engr,reyesjr, I checked my own account, and my "Transactions" is working -- it has the dropdown choices including Salary Loan Application. I hope your Transactions is working now.

Kaydee said...

Hi Malou, sorry I'm not sure now how long they can process disability claims. What I know is that the process includes your physical exam by an SSS medical doctor.
About benefit amount, it would depend on how long you've been contributing and your average monthly salary credit.
You'll get a monthly pension if you've contributed at least 36 contributions, and lump sum if less than 36.
I know someone who had total hysterectomy and she got 30 monthly pensions of 3k plus every month.
It's given in lump sum if the no. of months for rest, as determined by the doctor, is less than 12 months.

Kaydee said...

Hi Roy, the check will be sent to your home address via registered mail, and hopefully you'll get it about 14 days after check generation. It's my observation that the check spends time in the SSS-to-post office-delivery and within the local postal system.

Kaydee said...

I hope, if you have time, you can share with us when you got the check, so we can see if the average time of delivery until now is 14 days. My friend got her check on the 13th day after check generation.

Kaydee said...

Hi van, based on those commenting on our blogs, the check usually arrives at their address about 14 days after check generation. You can check with your post office, Registered Mail section, perhaps on the... guess ko lang ito ha ... 10th or 11th day...

Kaydee said...

Hi novy, ah ganon ba. Bakit kaya napunta sa Voluntary... wala ka namang gaps. How about your Coverage Status? Ano ang nakalagay? From Self-Employed to Voluntary? Anyway, basta naka-post ang contributions mo, including doon sa Premiums (overall). You can increase by 2 salary brackets at a time...from month to month, until you reach the amount you like. Puede ring biglaang mataas -- fill up the Declaration of Earnings sa RS5 form...
About the change in status, kung wala ka namang gaps, you can email SSS and ask why your status was changed from Self-Employed to Voluntary. And ask if there's any effect on any of your future benefits -- sometimes they answer.

Rosemarie Sanqui said...
This comment has been removed by the author.
Rosemarie Sanqui said...

hi poh ask ko lng poh kung panu mag register ulit sa sss online para makita ung contribution q nag register ako dati kaso nakalimutan ko ung email add and password ko nag reregister aq ulit kaso invalid na sss# q =indi n pwedi mag register ulit pwedi u ba ko matulungan

novy oliveros said...

thank you so much ma'am for responding my concern. God Bless po

joanne said...

hi this is Joanne ask ko lang po naconfine ako 6days june 10-15 because of surgery...I heard merong deadline ung pag process sa sickness notification e ngaun ko lang naasikaso ung papapirmahan sa ospital tapos pinababalik ako ng june 27. Pano un e di masasayang lang din ung pagprocess ko kasi mukhang lampas na sa deadline..HELP PLS anong gagawin ko

Kaydee said...

Hi Joanne, SSS says that sickness notification is not necessary (not required) if confinement is in a hospital, so pursue your claim. Itong info na ito andon din sa instructions sa sickness notification form

Kaydee said...

Hi Rosemarie, pagtiyagaan mo na lang na tawagan ang SSS para pa-reset mo ang email at password mo. Sabi nila super busy ang SSS hotline, pero try and try again, lalo na sa non-peak hours.

Abbie said...

Hello. I will be paying my loan from last year. Self-employed na kasi ako ngayun. Anung mga details ung lalagay ko sa Form ML-1 ko? Dun po sa "Enter Amount Collected per Collection List". Di ko alam lalagay dun sa baba. :( Please assist me. Laging busy hotline ng SSS eh.

Kaydee said...

Hi Abbie, diyan sa "Enter total amount collected per collection list", isulat mo yong amount ng monthly amortization mo (nasa check loan voucher mo). You can also check your online SSS account. Then Isulat mo the same amount sa Total Amount Remitted. Doon din sa baba, sa Cash. Then write your name and sign sa Certified Correct sa baba.
You write also: Salary Loan sa Payment Type and month and year sa Applicable month, YOUR Employee SS Number, YOUR name and address sa Employer's Registered and & Address. Huwag sulatan ang Employer's ID Number.

Raquel Talag said...

may tanong po ako dahil sa masipag ang yaya ko hinulugan ko xa ng sss mula october 2010 up to present may 2013 on my own expense wla xa share khit singko pero ang nkalagay dun eh voluntary or self employed, hindi ko alam na need p pala s sss na ipa register xa as employed at ako ang employer nya, kaya kahapon nagpunta ako s sss at pinagpasa ng sa R1, R1A at specimen signature, nilagay kung date of employment nya since october 2010, ok lng po ba un, hindi ba msasayang un mga hinulog ko sa kanya mula 2010 hawak ko lhat ng original receipt at nka sign ako dun, katunayan na ako ang nagbbayad sa kanya kaso as voluntary, may penalty po ba akung babayaran kc ngaun ko lng xa dineclare by mistake kc hindi ko tlga alam na need pang i register as employed,

jean jayme said...

Hi if i would call customer service would they be able to tell and see if my ID was delivered or was returned to their office? Im just wondering kasi di na ako nakatira dun sa address na binigay ko. Thanks

Jeanette Tuhao said...

Hi po, i would like to ask po how many months of contribution po dapat meron sa SSS for you to be able to claim pensions. If ever po na hindi umabot dun sa required number of months to avail it, would it be possible na hulugan ung mga kulang na months?

thank you in advace

mheann said...

hi, ask q lng kung pwede bang abguhin ang name ng beneficiary, ang nakalagay po kasi na benepeciary s sss ng asawa ko ang ang unang asawa nya then we found out na hindi valid yung kasal nila, pwede po ba un i change s name q? thanks

mheann said...

ask q lng po kng pwede ba i file nlng ng lumsum ung pension dpat ng father q dahil kulang xa ng 3 yrs to be qualified for the pension?

Katrina Michelle Galang said...

hello po, magtanung lang po ako about sa maternity reimbursement, may sss online account po ako and it says on june 14, 2013 may amount na and settled na, then I emailed Mr. Jonathan Ramos from SSS (Checks Release Dept) and he said that the check has been sent on June 18, 2013 thru Philpost, I was advised to email him back after 5 days para mabigyan niya ko ng mailing disposition, bakit po hanggang ngayon pang 8th day na since he sent it wala pa din yung check and hindi din po ako nirereplyan ng member relations niyo sa email kahit po yung Jonathan Ramos hindi na din nag email kahit ung si Miss Issa Carlos sa Facebook page niyo wala din mabigay na info or kahit registry number nung ipinadala yung cheke sa philpost para matrack naman kung nasaan na talaga yung cheke, Im starting to feel hopeless na po miss kaydee and I need answers as soon as possible, mahirap po ang buhay, may pag gagamitan po yung pera na yun at inaasahan ko na asap sana po mabigyan niyo ko ng sagot please,

Kaydee said...

Hi Raquel, first, I applaud you for thinking of your yaya's welfare. Pero kung hindi siya registered properly in October 2010 as self-employed (meaning RS1 form should have been submitted and approved), and SSS will not reconsider her case, it's likely that you will have to apply for refund of all your contributions for her, and you will have to start over for her.
Have you paid her contribution after R1 registration? If yes and if this payment has been posted already (about 3 to 5 days), enroll her in My.SSS, so you can track her records. Does she have a Date of Coverage? If her date of coverage is June 2013, then I suggest you visit SSS and ask them if they can change her Date of Coverage to Oct 2010 because you did not know about the self-employed registration rule in 2010.
If SSS refuses, then write a letter requesting for refund of all your contributions -- include a list of all payments including applicable dates, date paid, amounts and ORs if you have the receipts. Include reasons for your request, and mention that you have already registered your yaya properly via R1.
If you have time, I hope you can share with us what happened so others can learn from your experiences. Thank you

Kaydee said...

My.SSS at sss.gov.ph

Kaydee said...

Hi jean, I hope so. Or they might be able to guess where your ID is now.

Kaydee said...

Hi Jeanette, to be eligible for pension, you should have accumulated 120 contributions or more at age 60. Pag kulang pa, you can choose to continue contributing to reach 120, or to stop contributing and claim your lump sum.
If at age 65, you have not yet reached 120, you need to file your Application to continue contributing (deadline of filing: one month following the month you turn 65).

Kaydee said...

Hi mheann, yes, puede, your wife needs to fill up E4 form, and present your marriage certificate (orig and xerox) to SSS.

Kaydee said...

Hi mheann, yes, if your father is already 60 years old and has stopped working or earning income, he can file requirements to claim his lump sum.

Kaydee said...

Hi Katrina, based on the delivery time for educational loan checks, you might be able to receive your maternity benefit check on June 28 via registered mail... delivered to your home address if you're voluntary or self-employed, and to your employer's address if you're employed.

jadie esco said...

gud pm po, ask ko lang po paano po kung nakunan ako, nung june 19 ung pt ko it was postive then dinugo ako so pmnta ako s ob k may ultrasound ako at may result n complete abortion, pro may gamot p pra d n ako maraspa, i just wnt to ask eligible po b ako for maternity benefit? nag file ako ng maternity notification online kahpon po, may email verification nman po, may pt result ako s lab khpon positive p din, anu po kya ggwin k...?pls reply. slmat po

jadie esco said...

wla po matwagan ni isang no.s customer service... hays....

Gboi said...

Hi Good Morning,

Ask ko lang po how to change the email address na nkaregister sa SSS ko. Ngregister po kc ako using my company email. d kc ako mkapagpalit ng password nakablock na kc sa company namin emails na non business related. so every time i try to reset the password ndi ko natatangap email ng sss.

Can i just send an email to SSS to change my Email account registered with them? coz been tryin to call the hotline no.s but lagi ata busy..

Thanks!

mheann said...

hi. gud pm po i tried to call the hotline many times pero ndi q pdn macontact, nwei nag file pra s lumsum ng mother q who passed away last apr. and we filed death claimlast may 8 2013, s tingin nyu po ba on process na un gs2 q kc check status.thank you

Kaydee said...

Hi mheann, wala bang date silang inilagay sa acknowledgment stub for follow-up? Case to case kasi ang speed ng processing. Follow up at the branch where you filed siguro next month kung wala pa.

Kaydee said...

Hi Gboi, yes, you can email them. Isulat mo sa email Subject: Change of Email Address on My.SSS para kita nila agad ang concern mo.

Kaydee said...

Hi jadie, mag-comment ka sa SSS page sa Facebook para mabasa ng mas marami...

Kaydee said...

Hi jadie, bakit kaya positive pa eh complete abortion na according to your ob. Bumalik ka kaya sa ob mo, para magtanong. Or another ob for second opinion. Parang malaking risk (in relation to a baby's well-being) yong naggamot ka for raspa, pero nag-positive ka pa rin.
Since nakapag-file ka naman online ng maternity notification, and if you are eligible (payment of at least 3 contributions within the 12 months before semester of miscarriage), you can file for benefit just in case it's miscarriage, or if tutuloy na delivery.
I hope you get good and accurate medical advice regarding your condition na naggamot for raspa, tapos positive pa rin. I've prayed for you. Continue praying. Take care.

sapphire25 said...

Hi po ask q lng po..isa po akong ksambahay ng isang foriegn company.., gusto po nmin mgkaron ng sss pero sbe ng egency nmin hindi raw pwede kc special treatment dw po cla at hindi obligado mgbigay ng benefits s amin..

sapphire25 said...

Ano po pwedeng gawin nmin?

Errold John Pallones said...
This comment has been removed by the author.
Novelyn Hernandez said...

..hello po, magtatanong lng po ako tungkol sa SSS ID card ko na luma,gusto ko po kase mg-apply ng bagong SSS UMID(replacement) sa dahilang kailangan ko po ito sa ina-applyan ko sa ibang bansa..plano ko rin po na papalitan ng spelling ang name ko.actually change name npoh ang lahat ko na papel sa inyong office.nagpasa na din aq lahat ng katunayan or birth certificate from NSO at ng certificate of discrepancy galing munisipyo with 2 witnesses n katunayan aq yung katauhan na yun at tanging ung ID card q nlng poh ang di q naaayus pa..ang name q poh sa luma q SSS ID card ay Norelyn V. Hernandez na bukod po sa NSO na kinuha q Novelyn po..sinunud q nlng po ang NOVELYN at yan npo ang ginagamit q..kya minsan po dq rin mapakinabangan ang SSS card q..mgkano po ang bbyaran q kung sakali at ano-ano po ang dapat q filupan n form..ilang months po ba or gaano katagal bago dumating ang bago q SSS card?salamat po sa sagot in advance..

Kaydee said...

Hi sapphire25, ang nagpapasahod ba sa inyo weekly or monthly or kinsenas ay ang agency? Kasi kung agency, that means ang employer nio ay ang agency. So dapat ang agency ang mag-register at mag-share sa inyong SSS contributions.
Kung ang foreign company naman ang nagpapasahod, obligado itong company to contribute to SSS, kasi foreign company man siya, it's operating in the Philippines. Licensed ba itong company?

Kaydee said...

Hi Novelyn, na-verify mo na ba sa SSS kung changed na ang name mo? Kung changed na ang name mo sa Novelyn, puede ka nang mag-apply for your UMID card. Fill up SSS Form E6 (Purpose: Card Replacement, Amendment of Name). Then fill up SSS Form R6, so you can pay 300 pesos for the ID. Bring this receipt, your E6 and old ID to the SSS capture section.
Matagal pa rin daw ang release ng IDs; several months. Pero tingnan mo kung merong date na isusulat sa acknowledgment slip mo. Keep this stub; it can be used in SSS transactions.

Kaydee said...

Hi Novelyn, bring another valid ID pala, baka lang mag-require ng 2 IDs.

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